Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). Elevent Ticketing & Membership Platform aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Elevent Ticketing & — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Elevent Ticketing & Membership Platform

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Elevent Ticketing & Membership Platform
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“The Elevent for Salesforce app seamlessly integrates all of your event ticketing, memberships, donation, pass, subscription, concessions, & merch sales and customer database, across all sales channels, into your Salesforce org for a best-of-breed solution”255 chars
Description	1127 / 2000 chars56% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	Elevent

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Elevent Ticketing & Membership Platform
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Elevent Ticketing & Membership Platform
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	5 supported	1 supported
Listed since	Apr 2016	Feb 2023

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Elevent Ticketing & Membership Platform is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, Elevent Ticketing & Membership Platform at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Elevent Ticketing & Membership Platform's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Elevent Ticketing & Membership Platform; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Elevent Ticketing & Membership Platform's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • Elevent Ticketing & Membership Platform audit

Listed	April 14, 2016	February 14, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Elevent Ticketing & Membership Platform

Distinctively white-label. Stand out from the crowd by natively embedding all of your eCommerce on any web presence, anywhere. Let Elevent personalize the customer experience while your identity, look, & feel dictate your audience relationship.
Bring operations, development, and marketing together with truly useful data. Elevent will automatically personalize the audience journey based on who they are, so knowing your customer isn't solely a manual task.
Build to scale. Whether it's saving you hours and says managing a complex set of events, handling high-load on-sales, or fueling growth year over year, Elevent was made to modernize the entire idea of enterprise event programming.
A top-tier, user-friendly 2d or 3d rendering of each of your venues makes selecting specific seats a seamless process
Craft a product mix of some of the most sophisticated monetization options, including individual tickets, multi-show passes, ticket packages and subscriptions, memberships, voucher bundles, gift cards, add-ons, giftable items, concessions, and merchandise
Grow your membership program naturally with multi-tier memberships that blend in to your ticketing and events. Save days of effort and increase member retention with auto-renewing, benefit-granting memberships for one or a family of attendees.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Elevent Ticketing & Membership Platform
services automation	#1	Not ranked
ever leaving salesforce	#1	Not ranked
agentforce ai	#1	Not ranked
audience	Not ranked	#8
donation form	Not ranked	#105

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Elevent Ticketing & Membership Platform

Elevent is a modernization of large-scale event management. Ideal for organizations that outgrow consumer-grade ticketing systems or are looking to move off of aging legacy platforms, Elevent is used by hundreds of complex event ticketing organizers. Elevent features the most sophisticated portfolio of event admissions and membership products, from multi-tier memberships, individual tickets, passes, ticket packages, gift cards, voucher bundles, concessions, donations, and merch so you can curate the maximal product suite for the type of organization you are and the type of events you program. All of the tools you expect from a major ticketing platform are here: discounts and promos, add-ons, service charges, sales tax, and an omnichannel sales offering for web, call center, and high-volume walkup. Elevent includes everything you'll need to deliver eTickets or printed tickets and badges, with full check-in and scan/read at multiple points of entry. General admission and Reserved Seating are both robustly supported. Elevent is a data-first platform and naturally works well with Salesforce, fueling your own org with all of the data marketing and development teams need to succeed.

Top keywords

elevent5×2.79%
event3×1.68%
ticketing3×1.68%
platform2×1.12%
sales2×1.12%
tickets2×1.12%
type2×1.12%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform?

Elevent Ticketing & Membership Platform has the higher average rating (5.0★ from 1 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform?

It depends on what you're optimizing for. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics fits better if you prioritize broader integrations; Elevent Ticketing & Membership Platform is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Elevent Ticketing & Membership Platform

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

Elevent Ticketing & Membership Platform

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Elevent Ticketing & Membership Platform?

See full keyword rankings, install trends, and weekly alerts

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