Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). AOB - Payments typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs AOB - Payments — Salesforce

AOB - Payments vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

AOB - Payments

No rating yet

Setup in Minutes, Process Payments Faster ✅ PCI-Compliant ✅ Generate & Send Pay Links using Stripe Invoices ✅ Capture Payments from any Object ✅ Subscription Payments ✅ Syncs Stripe Products and Prices

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AOB - Payments
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Setup in Minutes, Process Payments Faster ✅ PCI-Compliant ✅ Generate & Send Pay Links using Stripe Invoices ✅ Capture Payments from any Object ✅ Subscription Payments ✅ Syncs Stripe Products and Prices”201 chars
Description	1127 / 2000 chars56% used	589 / 2000 chars29% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Addonblue Inc

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and AOB - Payments
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AOB - Payments
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 6
Languages	5 supported	1 supported
Listed since	Apr 2016	Nov 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs AOB - Payments's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, AOB - Payments offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AOB - Payments's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — AOB - Payments's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • AOB - Payments audit

Listed	April 14, 2016	November 21, 2024

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

AOB - Payments

💳 Personalized Payment Experience in Salesforce Customers can complete payments using customized, Stripe hosted invoice pages that provide a PCI Compliant and user-friendly experience.
💳 Seamless Pay Link Generation Customers can generate and send payment links using existing email templates directly from Salesforce, simplifying the payment process for customers and enhancing communication.
💳 Payments on Any Salesforce Page The ability to enable payments on any Salesforce page further streamlines the payment process and provides a more cohesive user experience for customers.
💳 Automate Subscription Billing with Ease Automate recurring billing with options to use existing prices or create custom one. This reliable, hands-off system streamlines payment processes, ensuring cash flow and enhancing customer loyalty and retention.
💳 Sync Existing Stripe Products & Prices Customers can easily sync and utilize their existing Stripe product and price records for payments, ensuring a seamless transition and enhancing the overall payment experience within Salesforce.
💳 Automate Payment Links Generation with Flows Customers can easily create payment links through Salesforce automations by extending Flow Action, streamlining the payment process and enhancing customer engagement with minimal manual intervention.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AOB - Payments
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
subscriptions	Not ranked	#6
pci-compliant credit card	Not ranked	#6

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

AOB - Payments

Setup in Minutes, Process Payments Faster ✅ PCI-Compliant, SAQ-D Not Required. ✅ Compliant by using Stripe Hosted Invoice Page ✅ Generate & Send Pay Links using Stripe Invoices ✅ Automate Pay Link Generation using Flows ✅ Ability to Preview Pay Link Emails before Sending ✅ Utilize Existing Email Templates to Send Pay Links ✅ Subscription Payments / Recurring Billing ✅ Cancel Subscriptions ✅ Update Payment Methods for Subscriptions ✅ Create Custom Subscription Plans ✅ Capture Payments from any Object ✅ Generate Full or Partial Refund ✅ Void Invoices ✅ Syncs Stripe Products and Prices

Top keywords

pay4×5.13%
payments3×3.85%
stripe3×3.85%
generate2×2.56%
invoices2×2.56%
link2×2.56%
links2×2.56%
pay link2×2.56%
pay links2×2.56%
send2×2.56%
send pay2×2.56%

AOB - Payments vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

AOB - Payments

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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Which works better for small vs large Salesforce AppExchange admins?

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