Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★, 699 reviews) and Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP (4.7★, 178 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 178), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP typically suits early-stage and growth-mode teams based on its published review base (178 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Docs Made Easy — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Fast forward your business with document generation in Salesforce. Create beautiful, personalized, and effective documents with ease that work for your business. ➤ Quotes & Order ➤ Contracts ➤ Proposals ➤ Account Plans ➤ Receipts ➤ Invoices & more”248 chars
Description	1127 / 2000 chars56% used	891 / 2000 chars45% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	HIC Global Solutions

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP
Rating	★ 4.7 ★	4.7 ★
Total reviews	★ 699	178
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Apr 2021

AppRanks verdict

Generated from live data on this page

The call

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP are evenly matched on rating (4.7★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 178), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP audit

Listed	April 14, 2016	April 12, 2021

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP

Document generation: Generate documents for any Salesforce object, standard or custom, with a high-performance DocGen solution built for contracts, invoices, quotes, proposals, reports, and personalized documents.
No-code template builder: Create advanced document templates using a drag-and-drop, admin-friendly interface. Build multilingual documents, conditional templates, complex logic, and dynamic data mappings.
Smart data merge & clean fields: Automatically merge Salesforce data into templates with precision. Prevent missing fields, repetitive manual entry, and template mismatches using intelligent merge rules that keep every document accurate and audit-ready.
Supports multi file formats: Generate professional documents in PDF, DOCX, XLSX, PPTX directly inside Salesforce. Automate contracts, agreements, quotes, invoices, and order forms across objects, workflows, approval processes, and external system.
One dashboard for complete control: Manage templates, track document generation status, monitor bulk automation, resolve errors, and control eSignature flows from one unified dashboard. Give every team end-to-end visibility.
Document automation: Trigger document automation natively from Salesforce Flow, Process Builder, Apex, or Button Actions. Automate contract creation, invoice generation, customer communication, and internal workflows with full flexibility.
Real-time & bulk document generation: Generate documents instantly for high-velocity sales teams or schedule bulk automation for large data sets. Ideal for mass invoicing, batch contract delivery, project reports, or compliance packages.
Enterprise-grade compliance: Ensure secure document creation and sharing with field-level control, role-based permissions, audit trails, and support for GDPR, HIPAA, 256 bit encryption and SOC 2 aligned practices.
Optimized for large-scale document generation: Built for enterprises that rely on high-volume document creation. Achieve consistent performance across teams, automation flows, and multiple Salesforce orgs.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP
salesforce without	#1	#10
salesforce-native platform supercharged	#3	#10
chatbot	#90	#103

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP

Generating documents in Salesforce Shouldn’t Be Complex, Docs Made Easy Makes It Effortless Docs Made Easy is a Salesforce document generation and workflow automation app developed by HIC Global Solutions, a Salesforce Crest Partner and the #1 AppExchange Consultant. The platform empowers businesses to automate document creation, streamline contract management, generate invoices and quotes, and deliver professional, personalized documents in multiple formats, all without code. Whether you need a document creation engine, a PDF generator, a contract automation solution, or a full workflow automation platform, Docs Made Easy unifies everything into one easy-to-use Salesforce-native tool. Get started free with Docs Made Easy and create professional Salesforce documents faster. Learn more at https://docsmadeasy.com *𝗡𝗼𝘁𝗲: Free App is Limited to 50 docs/month & 500 docs/year

Top keywords

docs6×4.76%
salesforce4×3.17%
automation3×2.38%
document3×2.38%
documents3×2.38%
contract2×1.59%
creation2×1.59%
document creation2×1.59%
platform2×

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Docs Made Easy - Document Generation & invoices, PDF, Docx, HTML Creation APP?