Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). NAICS & SIC Codes - Lightning Lookup typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs NAICS & SIC Codes — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs NAICS & SIC Codes - Lightning Lookup

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	NAICS & SIC Codes - Lightning Lookup
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Save the copy and pasting. Get data quality and a great user interface for NAICS & SIC Codes in your Salesforce. You can even customize the codes you need to fit your needs. Choose one or many NAICS or SIC codes to relate to an account or opportunity. ”253 chars
Description	1127 / 2000 chars56% used	908 / 2000 chars45% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	C323

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and NAICS & SIC Codes - Lightning Lookup
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	NAICS & SIC Codes - Lightning Lookup
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Apr 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, NAICS & SIC Codes - Lightning Lookup is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, NAICS & SIC Codes - Lightning Lookup at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NAICS & SIC Codes - Lightning Lookup's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to NAICS & SIC Codes - Lightning Lookup; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than NAICS & SIC Codes - Lightning Lookup's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • NAICS & SIC Codes - Lightning Lookup audit

Listed	April 14, 2016	April 14, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	NAICS & SIC Codes - Lightning Lookup
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
lookup	Not ranked	#9

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

NAICS & SIC Codes - Lightning Lookup

* New for v1.6, link NAICS or SIC codes on Account and Opportunity and choose one as primary. 1) Simply install the app 2) Grant access to those who need it 3) Follow the steps in this video https://fostering.screencasthost.com/watch/cYjFopG89s ... and away you go. Below are the requirements and the fees for Mass NAICS & SIC Codes Scrub. 1) You will need an active subscription to our NAICS & SIC Codes App 2) Pull an Account report from your Salesforce that includes: Salesforce ID, Account Name, and Address 3) We will upload this data to a 3rd party source to append the NAICS & SIC codes. Note: the match rate is 30-50% - Results take 3-5 days 4) After the results are back we prep the files and schedule a screen share to do a mass update of the Account NAICS and Account SIC records to that account. The base fee for this service is $1000 + $250 per 1000 Account records submitted, not matched.

Top keywords

account7×4.24%
naics5×3.03%
sic5×3.03%
codes4×2.42%
sic codes4×2.42%
naics sic3×1.82%
naics sic codes3×1.82%
10002×1.21%
mass2×1.21%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs NAICS & SIC Codes - Lightning Lookup

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

NAICS & SIC Codes - Lightning Lookup

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or NAICS & SIC Codes - Lightning Lookup cheaper?

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