Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

AppRanks

Talkdesk for vs smrtPhone: CTI Dialer — Salesforce

smrtPhone vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Side-by-side comparison · 24 data points

smrtPhone

5.0·6reviews

Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.

Shopify

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	smrtPhone
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.”252 chars
Description	1127 / 2000 chars56% used	1130 / 2000 chars56% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	smrtStudio Global Inc

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	smrtPhone: CTI Dialer \| Phone \| Power Dialer \| Text / SMS \| Video \| Mobile App
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	6
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	May 2023

AppRanks verdict

Generated from live data on this page

Based on the data on this page, smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	April 14, 2016	May 22, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

smrtPhone

ALL YOU NEED, ALL IN ONE PHONE PLATFORM Stop pushing data between multiple systems and eliminate data leakage. Your single source: CTI dialer, voice, SMS / MMS, Power Dialer, DNI, lead source manager, Mobile App, call monitoring & recording, and more!
GET INSTANT HELP Friendly, responsive, and *live* Support. No bots. No sending emails into a black hole. Our team has a 96% satisfaction rating. Plus, 300+ how-to guides, explainer videos, and FAQs are easy to search. Get the answers you need, now.
TRY OUR FREE TRIAL Clients love our simple pay-as-you-go model with easy tracking. Single company-level subscription and shared usage gives staffing flexibility and means you only pay for what you use. No contract required - start your free trial today!
POWER DIALER FOR MULTI-LINE DIALING Our multi-line power dialer is designed to supercharge your outbound calling. Pull lists directly from Salesforce or via spreadsheet upload. Auto-synced to Salesforce with flexible, swappable seats and free metrics.
TEAM MANAGEMENT CAPABILITIES smrtPhone Pro is for growing businesses looking to build out their teams, easily. Group inboxes, call monitoring, unlimited users, area code matching and more. Call and SMS Flows allow for inbound routing to the right team.
CHROME EXTENSION FOR EFFICIENCY Make and receive calls with full access to your contacts and call notes, even when logged out of Salesforce. Call and text directly from smrtPhone’s Chrome Extension, or receive communication while browsing other sites.
FREE KPI REPORTS smrtPhone’s robust reporting offers a range of performance metrics including by agent, phone number, power dialing campaign, time ranges, & more. Call data goes straight into your Salesforce Org, filling out your deal cycle with metrics.
FLEXIBLE IVR AND CALL ROUTING Save time and provide superior customer service with customized, automated menus for incoming calls and texts. Route communication to users or teams, use APIs for for complex cadences, and create time-based automations.
FREE AND ADVANCED VIDEO CALLING smrtPhone offers free 1:1 video calling up to 30 minutes for every user, and Pro Users get video conference calling up to 4 hours included in the Pro subscription. Video Call Recordings, Whiteboards, Q&A settings and more.

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	smrtPhone
lead capture	#82	#67

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

smrtPhone

smrtPhone is an all-in-one phone system for sales-driven businesses featuring inbound and outbound voice and text. Maximize efficiency and skyrocket productivity with our full-featured platform including CTI dialer, integrated AI tools that capture call summaries, keywords, and outcomes, dedicated Mobile App, browser dialer, Lead Source Management, SMS texting, and multi-line Power Dialer. Use within Salesforce or invite users (such as VAs) who never see your CRM data. EASY TO SET UP, FLEXIBLE TO LAST A LIFETIME smrtPhone is ‘out of the box’ and ready to go within minutes, no workarounds or complicated setup. Yet it also has layers and depth that allow you to customize the platform for your unique business as you grow. Instant purchasing of phone numbers, easy drag & drop call flows, with everything effortlessly synced in real time. FULL FEATURED Instant phone numbers, voice, text, customized incoming call/text routing, IVR, voice, SMS / MMS, advanced user management, call monitoring, call recording, skip tracing and DNC scrubbing, tracking phone numbers, plus more! - all effortlessly synced with Salesforce.

Top keywords

call5×2.94%
phone4×2.35%
dialer3×1.76%
numbers3×1.76%
phone numbers3×1.76%
text3×1.76%
voice3×1.76%
effortlessly2×1.18%
effortlessly synced2×

smrtPhone vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

smrtPhone

1. Listing metadata

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

smrtPhone · 2 changes

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?