Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Custom Object Teams cheaper?

Custom Object Teams is the cheaper option — it offers a free plan (free). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Custom Object Teams typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Custom Object Teams — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Custom Object Teams

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Custom Object Teams
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Custom Teams is a simple yet powerful tool to maintain access to Private Custom Objects with Team Members. For example, Project Teams, Proposal Teams etc. Provide and revoke access to a single or group of users to a Private Custom Object. ”239 chars
Description	1127 / 2000 chars56% used	579 / 2000 chars29% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Ashish Adike

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Custom Object Teams
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Custom Object Teams
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	8
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 4
Languages	5 supported	1 supported
Listed since	Apr 2016	Jan 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Custom Object Teams is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Custom Object Teams offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Custom Object Teams's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Custom Object Teams; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Custom Object Teams's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Custom Object Teams audit

Listed	April 14, 2016	January 9, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Custom Object Teams
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
and custom	Not ranked	#1
or custom	Not ranked	#1

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Custom Object Teams

Custom Teams is a simple yet powerful tool to maintain access to Private Custom Objects with Team Members. Provide and revoke access to a single or group of users to a Private Custom Object. You can 1. Create Teams and Team Members 2. Add or Edit User access level to Private Custom Objects 3. Inactivate Teams 4. Provide and revoke access to single or multiple users with a single click All you have to do is link your Private Custom Object to the Teams as provided in Manual. More than 250 Companies have been actively using the App in their Production systems as of today.

Top keywords

custom5×4.76%
access4×3.81%
private4×3.81%
private custom4×3.81%
teams4×3.81%
single3×2.86%
custom object2×1.90%
custom objects2×1.90%
members2×1.90%
object2×1.90%
objects2×

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Custom Object Teams

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Custom Object Teams

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Custom Object Teams cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Custom Object Teams?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Custom Object Teams?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Custom Object Teams?

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