Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Zoom for Lightning cheaper?

Zoom for Lightning is the cheaper option — it offers a free plan (free). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Zoom for Lightning typically suits early-stage and growth-mode teams based on its published review base (24 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Zoom for Lightning — Salesforce

Zoom for Lightning vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Zoom for Lightning

2.5·24reviews

Collaborate seamlessly using Zoom’s integration with Salesforce Sales Cloud, Service Cloud, and CTI. Supercharge your productivity and enhance customer experiences by leveraging Zoom Workplace features directly in your Salesforce environment.

salesforcefree

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Zoom for Lightning
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Collaborate seamlessly using Zoom’s integration with Salesforce Sales Cloud, Service Cloud, and CTI. Supercharge your productivity and enhance customer experiences by leveraging Zoom Workplace features directly in your Salesforce environment.”242 chars
Description	1127 / 2000 chars56% used	1180 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Zoom Video Communications, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Zoom for Lightning
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Zoom for Lightning
Rating	★ 4.7 ★	2.5 ★
Total reviews	★ 699	24
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 8
Languages	5 supported	1 supported
Listed since	Apr 2016	Sep 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Zoom for Lightning's 2.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Zoom for Lightning offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zoom for Lightning's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Zoom for Lightning's 24-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Zoom for Lightning audit

Listed	April 14, 2016	September 9, 2022

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Zoom for Lightning

The Zoom for Lightning integration lets users schedule, start, and join Zoom Meetings within Salesforce, auto-log meeting details, view AI meeting summaries and streamline workflows, enhancing collaboration without switching platforms
Seamlessly manage sales calls, AI call summaries and auto-sync call notes with Zoom Phone and Salesforce Lightning integration for enhanced productivity
Automatically sync Zoom Webinar registrations and attendance with Salesforce campaigns. Sync participant engagement data like polls and Q&A questions to enhance lead insights and follow-up
Reduces post-call effort and time by automatically synchronizing customer data and history for each interaction with Zoom Contact Center
Leverage Zoom Contact Center to provide customers with a more personalized experience regardless of the channel they use
Zoom Revenue Accelerator is an AI-driven tool for sales teams that analyzes customer interactions, offering insights, coaching, and metrics to improve sales strategies and grow revenue faster
Automatically sync Zoom Events registration and attendance data with Salesforce campaigns. Send rich engagement data like polls and Q&A questions for targeting and lead follow-up
Easily schedule Zoom Meetings in Salesforce and auto-log details to boost productivity and streamline your sales and service workflows

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Zoom for Lightning
contact	#3	#119

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Zoom for Lightning

Collaborate Happy using Zoom's native integration with Salesforce! With a few clicks, you can start a Zoom Meeting with your contacts and record your conversation in your Salesforce activity history. Schedule or start a Zoom Webinar, add leads and contacts as registrants, and track participation as a part of that contact's details. Use the Zoom Phone dialer to start and manage your Zoom Phone calls, automatically log call activity, and pop contacts directly from the Salesforce interface into Zoom Phone. Additionally, Zoom Contact Center users can save time using single sign-on credentials to login to their Zoom and Salesforce accounts simultaneously, while accessing a host of functionality. Close business faster: - Meet over video with customers - Easily manage your inbound and outbound sales calls with a soft Zoom Phone dialer and take notes during your call. - Automatically create Salesforce campaigns when Zoom Webinars are created and sync attendee information and webinar participation to contacts. - Receive inbound call notifications, access call history and address book, and sync the presence status between Zoom Contact Center and Salesforce Omni-Channel

Top keywords

zoom10×5.59%
salesforce6×3.35%
call4×2.23%
contacts4×2.23%
phone4×2.23%
zoom phone4×2.23%
start3×1.68%
activity2×1.12%

Zoom for Lightning vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Zoom for Lightning

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Zoom for Lightning cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Zoom for Lightning?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Zoom for Lightning?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Zoom for Lightning?

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