Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Eduassist - Student Lifecycle Management Solution
Eduassist - Student Lifecycle Management (SLM) Solution by Aethereus provides end-to-end tracking and personalization of student journeys to improve student lifetime value. This solution provides a digital platform to acquire students, onboard them and engage them using personalization, automation and analytics. The top use cases that are a part of this solution include • Student Acquisition : Handling student enquiries, automated reminders for tasks, share course details and standardized pitches, cross-sell/up-sell suggestions, payment management, discount approvals • Student Onboarding & Operations: Enable Student Onboarding, Welcome Mails, class reminders, Periodic surveys, Student Self-Service, Payment reminders, Renewal notifications • Personalized Engagement : Student Communities for Leaderboard, FAQ response, Crowdsourcing of doubt resolution, Student-to-Teacher interaction • Analytics: End-to-End analytics spanning Sales performance, student enrollment, activity tracking, ticket SLA tracking , renewals rates etc
Top keywords
- student10×8.13%
- analytics3×2.44%
- reminders3×2.44%
- tracking3×2.44%
- end-to-end2×1.63%
- management2×1.63%
- onboarding2×1.63%
- payment2×1.63%