Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 14), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer typically suits early-stage and growth-mode teams based on its published review base (14 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Kixie PowerCall & SMS — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Kixie PowerCall & SMS \| CTI \| Phone System \| Call Center \| Auto Dialer
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“A sales engagement platform boosting sales team performance with reliable, easily-automated calling & texting. Contact Center Call Center Auto-Dialer PowerDialer IVR Local Presence Voicemail Drop Call Coaching Analytics Leaderboards”233 chars
Description	1127 / 2000 chars56% used	1175 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Kixie

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Kixie PowerCall & SMS \| CTI \| Phone System \| Call Center \| Auto Dialer
Rating	★ 4.7 ★	4.6 ★
Total reviews	★ 699	14
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Aug 2021

AppRanks verdict

Generated from live data on this page

The call

Pricing

Review base

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	April 14, 2016	August 30, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Kixie PowerCall & SMS \| CTI \| Phone System \| Call Center \| Auto Dialer
call center	#2	#12
auto dialer	#12	#3
power dialer	#12	#7
dialer	#12	#9
contact	#3	#108

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer

PowerDial, call or text from Salesforce with a single click, with every interaction recorded automatically on the contact, deal, and company pages. Kixie PowerCall enables sales and other customer-facing teams to boost performance with a suite of advanced calling and texting features. Kixie automatically recognizes phone numbers on any web page you visit in Chrome for one-click dialing. Calls, texts, dispositions and activities are logged automatically in your Salesforce, eliminating the need for the tedious manual record-keeping that eats up valuable time. Features include: Boost productivity tenfold by dialing up to 10 numbers simultaneously with multi-line PowerDialer Advanced AI-powered local presence lets users call from a number with the same local area code as the person they’re calling Voicemail drop allows you to leave custom pre-recorded messages with a single click, without having to wait for the “beep” SMS templates with dynamic fields let you send personalized messages without touching your keyboard Call center features including IVRs, ring groups, call queues, & dynamic routing allow for seamless customer experience on incoming calls

Top keywords

call4×2.33%
automatically3×1.74%
advanced2×1.16%
boost2×1.16%
calling2×1.16%
calls2×1.16%
click2×1.16%
dialing2×

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange admins?

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