Talkdesk for vs Bringg (Formerly — Salesforce

Bringg (Formerly Zenkraft) for Salesforce Order Management vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Bringg (Formerly Zenkraft) for Salesforce Order Management

No rating yet

Zenkraft, a Bringg Solution, is a Salesforce native app that expands Salesforce Order Mgmt to include fulfillment. ☑ Automate shipping ☑ Calculate estimated delivery dates & cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Bringg (Formerly Zenkraft) for Salesforce Order Management
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Zenkraft, a Bringg Solution, is a Salesforce native app that expands Salesforce Order Mgmt to include fulfillment. ☑ Automate shipping ☑ Calculate estimated delivery dates & cost ☑ Track shipments in real-time ☑ Process returns ☑ Generate shipping labels”254 chars
Description	1127 / 2000 chars56% used	1192 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Bringg (Formerly Zenkraft) for Salesforce Order Management
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Bringg (Formerly Zenkraft) for Salesforce Order Management
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	16 supported
Listed since	Apr 2016	Mar 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Bringg (Formerly Zenkraft) for Salesforce Order Management's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Bringg (Formerly Zenkraft) for Salesforce Order Management at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Bringg (Formerly Zenkraft) for Salesforce Order Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Bringg (Formerly Zenkraft) for Salesforce Order Management's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Bringg (Formerly Zenkraft) for Salesforce Order Management audit

Listed	April 14, 2016	March 6, 2020

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Bringg (Formerly Zenkraft) for Salesforce Order Management
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
shipping fulfillment tracking	Not ranked	#7
fulfillment tracking	Not ranked	#8

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Bringg (Formerly Zenkraft) for Salesforce Order Management

Extend SFOM functionality to include fulfillment, natively Example use cases include: ----------- • Fulfill orders and book shipments directly with 120+ carriers • Send return labels to customers and track their inbound status • Tracking updates automatically alongside order data every hour • Send branded tracking emails at the 5 more important stages of delivery. This will reduce WISMO inquiries into your call center • View reports and dashboards of live shipments Salesforce Native ---------- • Ship to any standard or custom object in Salesforce • Integrates directly with printers, scanners and scales • Leverage pre-built integrations to 200+ shipping carriers for rating, shipping, tracking, pickups and returns • Compatible with our Commerce Cloud Cartridge and Marketing Cloud Why? ----------- • Zenkraft is 100% native. Your data goes directly to the carrier. • Fast to deploy - your Salesforce administrator can install, configure and deploy in days not weeks. • Risk - any Salesforce admin will know how to manage this application • Trust & Experience - Zenkraft has nearly 1,000 customers, has processed 150 million shipments, and has been on the AppExchange for 10 years.

Top keywords

salesforce4×2.31%
directly3×1.73%
shipments3×1.73%
tracking3×1.73%
-----------2×1.16%
carriers2×1.16%
cloud2×1.16%
customers2×

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Bringg (Formerly Zenkraft) for Salesforce Order Management cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Bringg (Formerly Zenkraft) for Salesforce Order Management offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; Bringg (Formerly Zenkraft) for Salesforce Order Management starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Bringg (Formerly Zenkraft) for Salesforce Order Management?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Bringg (Formerly Zenkraft) for Salesforce Order Management?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Bringg (Formerly Zenkraft) for Salesforce Order Management typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Bringg (Formerly Zenkraft) for Salesforce Order Management vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Bringg (Formerly Zenkraft) for Salesforce Order Management

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Bringg (Formerly Zenkraft) for Salesforce Order Management cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Bringg (Formerly Zenkraft) for Salesforce Order Management?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Bringg (Formerly Zenkraft) for Salesforce Order Management?

Which works better for small vs large Salesforce AppExchange admins?

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