Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
SalesWings Fit Scoring and Lead Scoring Solution
The SalesWings AI Sales Assistant is a Salesforce-native AI copilot designed to make every sales rep more productive, more confident, and more effective. This useful companion for sales reps combines Salesforce data, web search, the entire LLM knowledge base and optionally SalesWings' first-party intent insights. In a fully compliant way. Without leaving Salesforce, relying on Agentforce or external AI tools, our AI copilot is built for today’s revenue teams. Bringing contextual intelligence, actionable insights, and productivity workflows directly into the lead, contact, account, and opportunity pages makes your reps more informed, faster, and more performant. Bring-your-own-LLM or choose from OpenAI, Anthropic, Mistral, Gemini and Copilot. Help reps quickly understand prospects, qualify opportunities, and take the next best action. The AI copilot unifies internal CRM data with first-party intent signals and external information to deliver smarter, faster decision support right where sales work happens.
Top keywords
- ai5×3.47%
- copilot4×2.78%
- sales4×2.78%
- ai copilot3×2.08%
- reps3×2.08%
- data2×1.39%
- external2×1.39%
- faster2×1.39%
- first-party2×
