Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Isimio | Resource Scheduling Native to Salesforce
Isimio is the most powerful and flexible resource scheduler on the Salesforce platform. Fully driven by configuration, flows, or your own code plugins, and with extensive options out of the box, it allows you to build a fully-custom resource scheduling solution to meet any business requirement. Some of our use-cases include: * Field Service * Tasks and Events * Work and Volunteer Shifts * Field Service and Manufacturing Jobs * Projects with Billable Hours * Classes and Sessions * Appointments and Interviews Isimio shows your data in a swimlane, agenda, or calendar view, grouped by any parent relationship or picklist value. From there you can edit records by dragging and dropping, copying, or double-clicking them - all right from the scheduler. Compliance Validators can be configured to ensure that you never have an overlapping meeting, send someone to work more than 40 hours a week, or book a resource for a project while they have a planned holiday. We also offer pre-existing modules packed with features for remote workers, including time & attendance, worker mobile app, shift bidding, live maps, illness tracking, and more.
Top keywords
- resource3×1.70%
- field2×1.14%
- field service2×1.14%
- hours2×1.14%
- isimio2×1.14%
- scheduler2×1.14%
- service2×1.14%
- work2×1.14%