Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration has the higher average rating (5.0★ from 3 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Migration support varies by app and category. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs Axialys CCaaS : CTI — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Axialys CCaaS

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Axialys CCaaS
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions”157 chars
Description	1127 / 2000 chars56% used	977 / 2000 chars49% used
Screenshots	—	—
Languages	enfrdeptes	enfr
Platforms	Shopify	Shopify
Developer	Talkdesk	AXIALYS

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	2 supported
Listed since	Apr 2016	Dec 2018

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration audit

Listed	April 14, 2016	December 17, 2018

Last updated	—	—

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Axialys CCaaS
contact	#3	#94

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Axialys CCaaS

With Axialys CCaaS, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, Omnichannel real-time monitoring, dialer, click-to-call, auto-dialing, call-recording, call-routing, call-queuing, advanced reporting, SMS sending, etc. As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions. The Axialys CCaaS-Salesforce integration improves the quality of every interaction in order to offer the best customer experience as possible. Axialys CCaaS integrated to Salesforce, allow your company to : . have a glance at your contact page before answering the call . click to dial to call your contact . log every conversation details in the Salesforce contact page . deliver Voice Flows by skills or priorities . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality

Top keywords

contact4×3.01%
axialys3×2.26%
quality3×2.26%
axialys ccaas2×1.50%
benefit2×1.50%
call2×1.50%
ccaas2×1.50%
contact page2×1.50%
interface2×1.50%
offer

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Axialys CCaaS

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

Axialys CCaaS

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?