Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Audit Tracking 360 By The Snakul Group?

Audit Tracking 360 By The Snakul Group holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Audit Tracking 360 By The Snakul Group typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Audit Tracking 360 By — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Audit Tracking 360 By The Snakul Group

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Audit Tracking 360 By The Snakul Group
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“No more hassles to Field Auditing anymore. The App makes the Auditing very flexible. Unlimited Fields to Audit, all data types. Supports all Objects. Supports Mutually Exclusive Audit Field Definition is available, Auto Data Archiving, friendly Reporting.”255 chars
Description	1127 / 2000 chars56% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	The Snakul Group LLC

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Audit Tracking 360 By The Snakul Group
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Audit Tracking 360 By The Snakul Group
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Dec 2017

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Audit Tracking 360 By The Snakul Group is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Audit Tracking 360 By The Snakul Group at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Audit Tracking 360 By The Snakul Group's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Audit Tracking 360 By The Snakul Group; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Audit Tracking 360 By The Snakul Group's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Audit Tracking 360 By The Snakul Group audit

Listed	April 14, 2016	December 10, 2017

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Audit Tracking 360 By The Snakul Group
lead capture	#82	#116

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Audit Tracking 360 By The Snakul Group

Here is the Extensive Auditing Solution for addressing all the Salesforce Limitations. No more complaints on number of Fields to Audit, Kinds of Data Types to be audited anymore. Have the flexibility to define the Audit Definition per User / Per Role / Per Profile / Per Object. Can be extended to any objects (Standard / Custom) on the Org. Supports Activities (Tasks and Events) and User Object also. It comes with User Friendly Reporting Interface, making it a reality to search millions of Auditing Records in seconds (No more Timeout error). Has the flexibility to audit mutually exclusive definition for different Users / Business Units / Roles etc, along with the ability to track more fields (20 is not more a limit, can audit 200 fields too). Both formula and Rollup fields can be audited too. It has the Auto Archiving / Data cleanup feature to archive the Old Audit data and it can be specified by User, Profile, Role, Object level. Application supports Change Data Capture features, one single table for storing CDC to all objects involved, one table polling is enough. It has the migrate the existing Audit data (if exists). All you have to do is feed the appropriate data file.

Top keywords

audit6×3.03%
data6×3.03%
fields4×2.02%
per4×2.02%
user4×2.02%
object3×1.52%
audit data2×1.01%
audited2×1.01%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Audit Tracking 360 By The Snakul Group

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Audit Tracking 360 By The Snakul Group

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Audit Tracking 360 By The Snakul Group cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Audit Tracking 360 By The Snakul Group?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Audit Tracking 360 By The Snakul Group?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Audit Tracking 360 By The Snakul Group?

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