Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Akoonu Pipeline Reviews and Forecasting?

Akoonu Pipeline Reviews and Forecasting holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Akoonu Pipeline Reviews and Forecasting typically suits early-stage and growth-mode teams based on its published review base (30 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Akoonu Pipeline — Salesforce

Akoonu Pipeline Reviews and Forecasting vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Akoonu Pipeline Reviews and Forecasting

5.0·30reviews

Your pipeline, your forecast, your AI — all inside Salesforce. No data sync, no external database. Pipeline reviews, deal reviews, scenario planning, quota management, and Revenue AI on live data. Org-wide pricing — the whole team gets access.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Akoonu Pipeline Reviews and Forecasting
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Your pipeline, your forecast, your AI — all inside Salesforce. No data sync, no external database. Pipeline reviews, deal reviews, scenario planning, quota management, and Revenue AI on live data. Org-wide pricing — the whole team gets access.”243 chars
Description	1127 / 2000 chars56% used	1169 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Akoonu

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Akoonu Pipeline Reviews and Forecasting
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Akoonu Pipeline Reviews and Forecasting
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	30
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 4 tiers
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Oct 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Akoonu Pipeline Reviews and Forecasting is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Akoonu Pipeline Reviews and Forecasting at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 30), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Akoonu Pipeline Reviews and Forecasting's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Akoonu Pipeline Reviews and Forecasting; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Akoonu Pipeline Reviews and Forecasting's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Akoonu Pipeline Reviews and Forecasting audit

Listed	April 14, 2016	October 21, 2018

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Akoonu Pipeline Reviews and Forecasting

# 100% Salesforce-Native No external databases, no data sync, no API keys. RevWorks runs entirely inside your Salesforce org. Your data never leaves the security boundary. Inherits sharing rules, FLS, and role hierarchy automatically.
# AI With Full Context Oonu answers pipeline and forecast questions on live data. Daily Advisor delivers role-specific briefings. Autonomous agents score deals, generate digests, and flag risk. Your choice of LLM: Agentforce, OpenAI, or Anthropic.
# Pipeline Reviews See your entire pipeline in list views and flow views with automatic change tracking. Filter, sort, and share views across the team. Supports 10,000+ opportunities at enterprise scale.
# Sales Methodology MEDDPICC, SPICED, BANT, or custom — surfaced as a stoplight on every deal. AI-assisted scoring and documentation. Map your methodology fields, upload your playbook, and spot gaps before deals stall.
# 5. Enterprise Forecasting Structured submission cadence with hierarchy rollups, drag-and-drop deal assignment, period-over-period comparisons, and manager coaching workflows. Built on Salesforce Forecasts — extends it, never replaces it.
# Deal Reviews Complete data-grounded view for every deal: activity timeline, stage progression, methodology compliance, and engagement signals. AI-surfaced risk flags so managers focus where it matters.
# Scenario Planning What-if modeling on live pipeline data. Boost, discount, or reclassify deals to see the impact. Four creation modes, side-by-side comparison, and shareable scenarios for stakeholder alignment.
# Quota Manager Manage quotas entirely inside Salesforce. Guided CSV import, inline editing, multi-select bulk updates, and real-time attainment tracking. Includes Custom Data Manager for extended data needs.
# Org-Wide Pricing Every rep, manager, RevOps member, and executive gets access. Not per-user — per-org. 60–70% less than external platforms. No lengthy implementation project.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Akoonu Pipeline Reviews and Forecasting
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
pipeline with	Not ranked	#2
pipeline and	Not ranked	#2

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Akoonu Pipeline Reviews and Forecasting

Every business runs on its forecast — but building one you can trust takes more than a dashboard. It takes pipeline discipline from reps, judgment from managers, a defensible process from RevOps, and AI with enough context to catch what people miss. Most tools serve the boardroom. RevWorks serves the whole team. See what changed in your pipeline this week — deal movement, risk, and momentum across thousands of opportunities with configurable views and automatic change tracking. Run structured forecast submissions with hierarchy rollups, period comparisons, and what-if scenario modeling. Give managers a data-grounded view of every deal with methodology scoring and AI-surfaced risk flags. Revenue AI works on your live Salesforce data — not a synced copy. Ask pipeline and forecast questions conversationally. Get proactive briefings by role. Let autonomous agents score deals, flag risk, and generate digests. Your choice of LLM: Agentforce, OpenAI, or Anthropic. Reps get pipeline views that make updating easy. Managers get deal context without chasing reps. RevOps gets a submission process they can defend. Leadership gets a number they can stand behind.

Top keywords

pipeline4×2.29%
deal3×1.71%
forecast3×1.71%
managers3×1.71%
reps3×1.71%
risk3×1.71%
ai2×1.14%
context2×1.14%

Akoonu Pipeline Reviews and Forecasting vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Akoonu Pipeline Reviews and Forecasting

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Akoonu Pipeline Reviews and Forecasting cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Akoonu Pipeline Reviews and Forecasting?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Akoonu Pipeline Reviews and Forecasting?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Akoonu Pipeline Reviews and Forecasting?

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