Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Satrang Mass File Download
Mass File Download (MFD) lets Salesforce admins quickly and securely bulk download files, attachments, notes, documents, library files, and static resources across standard and custom objects. Built for large-scale exports, MFD eliminates one-by-one downloads and supports high-volume file retrieval directly from Salesforce. Key Capabilities • Lightning Record Page Component to download files from parent, child, and grandchild records • Select multiple records and download all related files in one click • Download files in original format as ZIP (with or without folders) or unzipped • Auto-generated CSV mapping with File ID, file name, parent record, and path • High-volume support with up to 2,000 files per run and up to 5,000 via Lightning Tab • Advanced filters for objects, files, attachments, documents, library files, and static resources • Optional save to SharePoint, OneDrive, Google Drive, or Dropbox Security 100% native Force.com application with no third-party servers. Files download directly from your Salesforce org. Safe to test in sandbox and production environments. Demo: https://bit.ly/4pk2XdH Book a Meeting: https://bit.ly/3D6630a
Top keywords
- files9×5.33%
- download6×3.55%
- file4×2.37%
- download files3×1.78%
- salesforce3×1.78%
- 0002×1.18%
- attachments2×1.18%
- bit2×1.18%
