Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Account Mapping, Partner Ecosystem Platform, Channels, Alliances, Partner Sales
PartnerTap gives partner, channel, and sales teams everything they need to automate account mapping, share and track partner pipeline in real-time, identify new whitespace sales opportunities, automate co-sell introductions, and enable co-sell collaboration across complex partner account teams. Customers use PartnerTap to uncover both new logo and expansion pipeline, and accelerate growth with all types of partners: ISVs, alliance partners, marketplace partners, resellers, distributors, TSDs, MSAs and sub-agents, MSPs, systems integrators, and cloud hyperscalers. Detailed data from PartnerTap is used to operationalize and scale up co-build, co-marketing, co-selling, and co-retention strategies. PartnerTap's Ecosystem Sales Platform includes digital clean rooms and robust data sharing controls that make it easy and safe for companies to securely share data with each other. PartnerTap data can be pushed into your Salesforce CRM so sales, marketing, and customer success teams can see this partner data where they already work. 100% native Salesforce CRM integrations, no third-party tools required.
Top keywords
- data5×3.27%
- partner4×2.61%
- partnertap4×2.61%
- sales4×2.61%
- partners3×1.96%
- teams3×1.96%
- account2×1.31%
- automate2×1.31%