Q!365 | Integrate Microsoft 365, Teams & SharePoint vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Side-by-side comparison · 24 data points

Q!365 | Integrate Microsoft 365, Teams & SharePoint

5.0·21reviews

Keep your focus on Salesforce while directly accessing your data in Teams, SharePoint sites, and Document Libraries. Easily work with the latest file versions with just one click. Compatible with all Salesforce Editions, including Mobile and Communities.

Shopify

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Q!365 \| Integrate Microsoft 365, Teams & SharePoint
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Keep your focus on Salesforce while directly accessing your data in Teams, SharePoint sites, and Document Libraries. Easily work with the latest file versions with just one click. Compatible with all Salesforce Editions, including Mobile and Communities.”254 chars
Description	1127 / 2000 chars56% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	nlenfrdeit+1 more
Platforms	Shopify	Shopify
Developer	Talkdesk

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Q!365 | Integrate Microsoft 365, Teams & SharePoint
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Q!365 \| Integrate Microsoft 365, Teams & SharePoint
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	21
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 17 tiers
Listed features	3	★ 7
Languages	5 supported	6 supported
Listed since	Apr 2016	Nov 2019

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Q!365 | Integrate Microsoft 365, Teams & SharePoint is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, Q!365 | Integrate Microsoft 365, Teams & SharePoint at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 21), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Q!365 | Integrate Microsoft 365, Teams & SharePoint's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Q!365 | Integrate Microsoft 365, Teams & SharePoint; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Q!365 | Integrate Microsoft 365, Teams & SharePoint's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	April 14, 2016	November 11, 2019

Last updated	—	—

2. Pricing & plans

Listed prices · monthly · USD

Tier

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Q!365 | Integrate Microsoft 365, Teams & SharePoint

Paid #1

Default Plan

Enterprise (10.000+ users)

0.53

Paid #2

—

User (10.000 – 30.000)

0.53

Paid #3

—

User (7500 – 9999)

0.6

Paid #4

—

User (5000 – 7499)

0.75

Paid #5

—

User (2500 – 4999)

0.9

Paid #6

—

User (2000 – 2499)

1.13

Paid #7

—

User (1500 – 1999)

1.28

Paid #8

—

User (1250 – 1499)

1.43

Paid #9

—

User (1000 – 1249)

1.5

Paid #10

—

User (750 – 999)

1.8

Paid #11

—

User (500 – 749)

2.03

Paid #12

—

User (400 – 499)

2.25

Paid #13

—

User (300 – 399)

2.63

Paid #14

—

User (200 – 299)

Paid #15

—

User (100 – 199)

3.38

Paid #16

—

User (50 – 99)

4.13

Paid #17

—

Small Business (25 users min.)

4.5

3. Features

As listed by each developer

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Q!365 | Integrate Microsoft 365, Teams & SharePoint

Connect Link contents like documents, folders and more from within your Microsoft ecosystem to your Salesforce records in an easy and intuitive way - on desktop and mobile!
Co-edit Work seamlessly on your files and documents in just one click while staying in your main driving system: Salesforce.
Activate your invest Unlock the full potential of your current investments in both clouds and take a deep dive into the world of Q!365.
Collaborate on Teams Chat Bring inline Teams Chat capabilities to all standard and custom objects. Enhance each chat with record related informations. Streamline communications in the whole corporation from within Salesforce.
Integrate Teams Meetings Plan, schedule & distribute Teams Meetings, Webinars, Virtual Appointments and Town Halls straight from within Salesforce.
Simplify Teams Telephony See your contacts' Teams availability statuses and be able to initiate audio and video calls right from your Record Page.
Automate Use our utilities in Salesforce Triggers, Flows and your own custom components to automate the world and create new Teams, Channels, Threads & Notifications, Sites & Libraries, Folders and much more...

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Q!365 \| Integrate Microsoft 365, Teams & SharePoint
contact	#3	Not ranked
chatbot	#59	Not ranked
lead capture	#82	Not ranked

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Q!365 | Integrate Microsoft 365, Teams & SharePoint

The vision of Q!365 Discover the seamless blend of Microsoft Office 365's diverse collaboration tools and Salesforce's structure, robust automation and organized workflows. Why compromise when you can have the advantages of both? Leverage Q!365 to streamline Microsoft 365 and boost Salesforce's strengths. This enables your users to work efficiently within a unified cloud platform, ensuring productivity and focus on their tasks. Q!365 handles the distribution. Q!365 offers user-friendly Lightning components to access Microsoft 365 data. Salesforce Developers can take advantage of the extensive Microsoft Graph API and tailor customized interconnected processes & automations between Salesforce and Microsoft 365. We frequently utilize our expertise to condense actions in our utility classes into a single line of code. Set up Inheritance for routine tasks such as attaching documentation to your Opportunity based on chosen products. This allows the Product Manager to handle tagging, ensuring your Sales team always has instant access to the latest information. Introducing the QKom team, a dedicated group of experts and enthusiasts passionate about Salesforce and Microsoft 365.

Top keywords

3658×4.60%
microsoft6×3.45%
microsoft 3654×2.30%
salesforce3×1.72%
access2×1.15%
ensuring2×1.15%
salesforce and microsoft2×1.15%
salesforce's2×1.15%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Q!365 | Integrate Microsoft 365, Teams & SharePoint has the higher average rating (5.0★ from 21 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

It depends on what you're optimizing for. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics fits better if you prioritize broader integrations; Q!365 | Integrate Microsoft 365, Teams & SharePoint is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). Q!365 | Integrate Microsoft 365, Teams & SharePoint aligns more with early-stage and growth-mode stores (21 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Migration support varies by app and category. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Q!365 | Integrate Microsoft 365, Teams & SharePoint both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Q!365 | Integrate Microsoft 365, Teams & SharePoint" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Q!365 | Integrate Microsoft 365, Teams & SharePoint vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Q!365 | Integrate Microsoft 365, Teams & SharePoint

1. Listing metadata

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

Q!365 | Integrate Microsoft 365, Teams & SharePoint · 1 changes

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Q!365 | Integrate Microsoft 365, Teams & SharePoint?