Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★, 699 reviews) and Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce (4.7★, 61 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce?

Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce holds the higher average rating (4.7★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 61), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce typically suits early-stage and growth-mode teams based on its published review base (61 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Youreka: Smart Mobile — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Youreka

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Youreka
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“100% native to Salesforce, Youreka transforms field service with AI-powered mobile forms, inspections, assessments, guided workflows, and offline data capture across key industries. ”184 chars
Description	1127 / 2000 chars56% used	926 / 2000 chars46% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Youreka Labs, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Rating	4.7 ★	★ 4.7 ★
Total reviews	★ 699	61
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Mar 2016

AppRanks verdict

Generated from live data on this page

The call

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce are evenly matched on rating (4.7★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 61), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce audit

Listed	April 14, 2016	March 11, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Youreka
agentforce ai	#1	#8
customer service	#7	#12
chatbot	#90	#120

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Youreka

Replace paper forms, PDFs, spreadsheets, and legacy mobile apps with AI-powered field service workflows built 100% natively on Salesforce. Create dynamic forms, inspections, assessments, and checklists that connect frontline data directly to Salesforce and Agentforce. Give AI trusted, structured data to automate service, deliver intelligent recommendations, and improve customer experiences. ✓ Drag-and-Drop Templates – Build forms in minutes with 20+ question types. ✓ Template AI Agent – Generate forms instantly from prompts or PDFs. ✓ Conditional Logic – Show or hide questions based on responses. ✓ AI Photo Intelligence – Verify photos with AI for compliance. ✓ Native Salesforce – Update Salesforce records and assets. ✓ AI Recommendations – Deliver next-best actions with Agentforce. ✓ True Offline Mobile – Work anywhere on iOS and Android. ✓ Salesforce Analytics – Power reports, dashboards, Flow, and Agentforce.

Top keywords

ai5×4.20%
salesforce5×4.20%
forms4×3.36%
agentforce3×2.52%
data2×1.68%
deliver2×1.68%
mobile2×1.68%
pdfs2×1.68%
recommendations2×1.68%
service

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Youreka

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Youreka

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

Youreka · 4 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce?

See full keyword rankings, install trends, and weekly alerts

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