Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Showpad Enablement Operating System® (eOS)

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Founded in 2011, Showpad is the world’s leading Enablement Operating System (eOS®). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Our engagement applications lay a flexible foundation for impactful buyer interactions, while our solution’s training and coaching tools help to create informed, upskilled, and trusted advising teams. We give you the rich engagement insights you need to fuel continuous learning, smarter content creation, better conversations and faster conversions. Here’s the bottom line: sellers close more deals – faster – with Showpad. Partnering with organizations of all sizes and maturity levels in more than 50 countries, we support strategic alignment and efficiency across revenue teams. From SMEs to enterprise brands such as Dow, GE, Honeywell, Johnson & Johnson and Coca-Cola EuroPacific Partners, Showpad is a proven revenue accelerator. Dual-headquartered in Chicago, IL, and Ghent, Belgium, Showpad is powered by a diverse global workforce.