Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps has the higher average rating (5.0★ from 40 reviews) compared to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 40), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs RealZips: Territory — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs RealZips

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	RealZips
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Make Salesforce records geographically aware. Enrich every record. Organize by territories & distance. Visualize on maps & dashboards. Fix legacy automation.Ground agents immediately. Works in Agentforce, Claudeforce, Slack, and MCP-connected surface.”251 chars
Description	1127 / 2000 chars56% used	1193 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	RealZips Inc

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	40
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Nov 2013

AppRanks verdict

Generated from live data on this page

The call

RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps edges out Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 40), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps audit

Listed	April 14, 2016	November 11, 2013

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

RealZips

1. ENRICH SALESFORCE RECORDS - Add an instant geographic data structure - Enhance search, reporting, and analytics - Use in Agentforce, Claudeforce, Slack, MCP
2. GEOGRAPHIC TERRITORY MANAGEMENT - Add real-time territory maps and dashboards - Track market potential, quota, and revenue - Manage overlapping and global territories
3. IMPROVE FLOWS & CUSTOMIZATION - Upgrade outdated automation and code - Use RealZips in declarative Lightning Flows - Build robust Flows with deep RealZips data
4. AUTOMATE DISTANCE ZONES - Search and organize records by distance - Reference nearby sales rep, technician or partner - Apply zones for marketing, sales and support
5. ADD DEEP MARKET DATA - Integrate market data from RealDatasets.com - Build lead, opportunity, and territory scoring - Find hotspots for marketing service & sales
6. VISUALIZE IN REALZIPS MAPS - Filter by zip, city, county, territory and distance - Customize filters and share List Views - Add Leads and Contacts to Campaign Events
7. ORGANIZE ACCOUNT TEAMS - Dynamically assign Account team members - Simplify existing Account Sharing Rules - Enhance Enterprise Territory Management
8. STREAMLINE RECORD OWNERSHIP - Configure lead routing effortlessly - Automate record ownership rules - Ensure customer ownership alignment
9. GROUND AGENTS INSTANTLY - Agentforce, Slack, Claude, Cowork, MCP - Build predictable AI prompts in seconds - Make agents geographically aware

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	RealZips
agentforce ai	#1	#7

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

RealZips

Make every Salesforce record geographically aware. RealZips is the geographic layer for the Agentic Enterprise — one governed model of postal codes, territories, regions and market data under every Lead, Account, Opportunity and Case. Ground — Relate and enrich every record: postal code, city, county, MSA Metro, time zone, state, census and federal region, demographics. Global coverage across 250+ countries and territories, including US ZIP codes. Trust — 100% Native. Your data never leaves Salesforce. Without a geographic layer, agents guess — hallucinations and token burn. With one, they retrieve. Decide — Territories, sales quotas, lead routing and automated ownership. Distance zones, hotspots and maps. Six hours of territory planning becomes fifteen minutes a week. Humans and agents working together. Agentforce actions read RealZips territory, ownership and compliance context. Tag @Claude in Slack with Claude Tag and it runs geographic predictions and analytics around the clock. Any MCP-connected agent reads the same layer. Works with web lead forms, dealer locators, Marketing Cloud, Health Cloud, Nonprofit Success Pack, Account Engagement, Tableau, SAP and more.

Top keywords

geographic3×1.79%
layer3×1.79%
lead3×1.79%
territories3×1.79%
account2×1.19%
agents2×1.19%
claude2×1.19%
cloud2×1.19%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs RealZips

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

RealZips

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

RealZips · 8 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and RealZips: Territory Management, Zip Codes, Owner Assignment, Lead Routing, Maps?