Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS for Salesforce - Number 1 Salesforce SMS Application?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★, 699 reviews) and SMS for Salesforce - Number 1 Salesforce SMS Application (4.7★, 32 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS for Salesforce - Number 1 Salesforce SMS Application?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has more onboarding documentation maturity (699 reviews vs 32), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). SMS for Salesforce - Number 1 Salesforce SMS Application aligns more with early-stage and growth-mode stores (32 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs SMS for Salesforce — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SMS for Salesforce - Number 1 Salesforce SMS Application

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SMS for Salesforce - Number 1 Salesforce SMS Application
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Looking for a user-friendly, highly recommended, and easy to set up text messaging application? Well, search no more! We have everything that you need. What are you waiting for? Get it now to start your seamless messaging integration.”234 chars
Description	1127 / 2000 chars56% used	526 / 2000 chars26% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	Unionsoft Technology (HK) Limited

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SMS for Salesforce - Number 1 Salesforce SMS Application
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SMS for Salesforce - Number 1 Salesforce SMS Application
Rating	4.7 ★	4.7 ★
Total reviews	★ 699	32
Free plan	—	★ Yes
Pricing	paid	free_to_install
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	May 2017

AppRanks verdict

Generated from live data on this page

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SMS for Salesforce - Number 1 Salesforce SMS Application are evenly matched on rating (4.7★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, SMS for Salesforce - Number 1 Salesforce SMS Application offers a free tier (free_to_install) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 32), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMS for Salesforce - Number 1 Salesforce SMS Application's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • SMS for Salesforce - Number 1 Salesforce SMS Application audit

Listed	April 14, 2016	May 18, 2017

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SMS for Salesforce - Number 1 Salesforce SMS Application
agentic	#1	Not ranked
leaving salesforce	#1	Not ranked
salesforce data	#1	Not ranked
email sms	Not ranked	#9
sms email	Not ranked	#9

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

SMS for Salesforce - Number 1 Salesforce SMS Application

SMS for Salesforce is developed by Unionsoft (HK) to provide different professional services to help customers grow rapidly with Salesforce CRM. This app helps organizations increase their customers' loyalty by sending and receiving SMS around the world. SMS for Salesforce supports customized SMS sender's name and LVN (Long Virtual Number) to receive SMS. For more information, please feel free to send us an email at [email protected]. We're excited to help you get started with your SMS for Salesforce application.

Top keywords

sms6×7.41%
salesforce4×4.94%
sms for salesforce3×3.70%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SMS for Salesforce - Number 1 Salesforce SMS Application

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

SMS for Salesforce - Number 1 Salesforce SMS Application

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS for Salesforce - Number 1 Salesforce SMS Application cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS for Salesforce - Number 1 Salesforce SMS Application?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS for Salesforce - Number 1 Salesforce SMS Application?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS for Salesforce - Number 1 Salesforce SMS Application?

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Which works better for small vs large Salesforce AppExchange stores?

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