Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). DaVinci for Salesforce by AMC Technology aligns more with early-stage and growth-mode stores (19 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs DaVinci for — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs DaVinci for Salesforce by AMC Technology

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	DaVinci for Salesforce by AMC Technology
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Most contact centers are built around vendor constraints. DaVinci flips that model. It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.”253 chars
Description	1127 / 2000 chars56% used	1160 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	AMC Technology

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and DaVinci for Salesforce by AMC Technology
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	DaVinci for Salesforce by AMC Technology
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	19
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Oct 2013

AppRanks verdict

Generated from live data on this page

Based on the data on this page, DaVinci for Salesforce by AMC Technology is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, DaVinci for Salesforce by AMC Technology at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. DaVinci for Salesforce by AMC Technology's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to DaVinci for Salesforce by AMC Technology; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than DaVinci for Salesforce by AMC Technology's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • DaVinci for Salesforce by AMC Technology audit

Listed	April 14, 2016	October 21, 2013

Last updated	—	—

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	DaVinci for Salesforce by AMC Technology
contact	#3	#902

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

DaVinci for Salesforce by AMC Technology

Most platforms assume your workflows will adapt to them. In reality, your environment is already complex, multiple systems, multiple channels, and competing priorities. DaVinci connects those systems and lets you design experiences that reflect how your business operates, without forcing a platform replacement. Whether you’re integrating new technology, adding functionalities, or planning a migration, DaVinci gives you the tools to make it happen. A layered approach of pre-built, low code/ no code, and completely custom DaVinci apps to cover every use case from basic to highly complex. Explore AI, plug standard out-of-the-box CTI features (screen pop, click to dial,etc), or address specific industry needs without disrupting workflows. With an open API, DaVinci lets you adapt the platform to your requirements, or you can partner with AMC Technology’s Professional Services for a tailored solution. Gain improved efficiency, enhanced customer experiences, and full control over sensitive data—perfect for enterprises aiming to transform modern customer service operations. More Information: https://www.amctechnology.com/integrations/salesforce/

Top keywords

davinci4×2.41%
adapt2×1.20%
code2×1.20%
complex2×1.20%
customer2×1.20%
experiences2×1.20%
multiple2×1.20%
platform2×1.20%
systems

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology?

DaVinci for Salesforce by AMC Technology has the higher average rating (5.0★ from 19 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology?

It depends on what you're optimizing for. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics fits better if you prioritize broader integrations; DaVinci for Salesforce by AMC Technology is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 19), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs DaVinci for Salesforce by AMC Technology

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

DaVinci for Salesforce by AMC Technology

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or DaVinci for Salesforce by AMC Technology?

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