Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs AssetOptics CMMS/EAM - Facilities, Equipment & Fleet Maintenance for Salesforce

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

AssetOptics Facilities, Equipment & Fleet Maintenance for Salesforce is an Enterprise Asset Management (EAM) suite designed to meet the needs of maintenance departments in capital intensive industries where physical assets (facilities, infrastructure, equipment, fleet) form a significant proportion of the total assets of the organization. AssetOptics includes everything needed to run a work order based maintenance & repair operation including: - Asset Management - Preventive Maintenance - Work Order Management - Planning & Scheduling - Purchasing & Inventory Management - GL Transaction Details for Accounting Integration Take advantage of the power of the Force.com platform to deliver rich Dashboards, Reports, and Document Management. Leverage process automation to ensure business policies are efficiently and effectively adopted.