Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Technical Debt Center - Org Cleanup and Optimization with Impact Analysis
TECHNICAL DEBT CENTER • Dismantle org complexity with seven powerful reports for cleanup and optimization at scale. FIELD USAGE REPORT • Measure empty, default, and distinct values, show dependencies, edit data classification, and queue low-use fields for Smart Deploy deletion. PICKLIST USAGE REPORT • Discover unused values, low usage, rogue values, and record type differences. FORGOTTEN ASSETS REPORT • Detect inactive, hidden, unassigned, or obsolete assets across 100 metadata types and build delete jobs. LAST ACTIVITY DATE • Find stale Reports, Dashboards, Email Templates, and Objects, mark broken assets as obsolete, and remove the clutter automatically. IMPACT ANALYSIS REPORT • Map dependencies across 350 metadata types and 1500 relationships, create diagrams, reveal references, and show what will break before changes are made. USER CONNECTION CLEANUP • Find inactive user links across permissions, licenses, ownership, metadata, email, teams, and folders, then remap or delete the connections. LICENSE EXPENSE MANAGEMENT • Audit Organization, Package, Feature, and Permission Set licenses, measure activity, find mismatches, and reassign idle access.
Top keywords
- report4×2.55%
- assets3×1.91%
- find3×1.91%
- metadata3×1.91%
- usage3×1.91%
- values3×1.91%
- activity2×1.27%
- cleanup2×
