Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

LinkPoint Connect - IBM Notes Email Integration and Sync Tools has the higher average rating (5.0★ from 6 reviews) compared to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

LinkPoint Connect - IBM Notes Email Integration and Sync Tools holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). LinkPoint Connect - IBM Notes Email Integration and Sync Tools typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and LinkPoint Connect - IBM Notes Email Integration and Sync Tools both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from LinkPoint Connect - IBM Notes Email Integration and Sync Tools" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs LinkPoint Connect — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs LinkPoint Connect - IBM Notes

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	LinkPoint Connect - IBM Notes
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“LinkPoint Connect streamlines data access with an instant view of Salesforce data in IBM Notes. Record emails, create contacts, & sync content to Salesforce from IBM Notes. Citrix, Terminal Services & Partner Communities supported.”231 chars
Description	1127 / 2000 chars56% used	854 / 2000 chars43% used
Screenshots	—	—
Languages	enfrdeptes	nlenfrdeja+3 more
Platforms	Salesforce	Salesforce
Developer	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and LinkPoint Connect - IBM Notes Email Integration and Sync Tools
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	LinkPoint Connect - IBM Notes Email Integration and Sync Tools
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	8 supported
Listed since	Apr 2016	Apr 2006

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, LinkPoint Connect - IBM Notes Email Integration and Sync Tools is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, LinkPoint Connect - IBM Notes Email Integration and Sync Tools at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. LinkPoint Connect - IBM Notes Email Integration and Sync Tools's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to LinkPoint Connect - IBM Notes Email Integration and Sync Tools; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than LinkPoint Connect - IBM Notes Email Integration and Sync Tools's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • LinkPoint Connect - IBM Notes Email Integration and Sync Tools audit

Listed	April 14, 2016	April 18, 2006

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	LinkPoint Connect - IBM Notes
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
linkpoint connect	Not ranked	#2
sync emails calendars	Not ranked	#4

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

LinkPoint Connect - IBM Notes

LinkPoint Connect provides IBM Notes integration to Salesforce. Users can view & create Salesforce objects in IBM Notes. Flexible integration allows users to record emails, create new records, & automate sync for contacts, calendars, & tasks. Users experience increased productivity & efficiency with software made for ease of use & Salesforce adoption. ✔ Drag and drop email signatures to create new contacts, leads, and accounts ✔ Sync contacts, calendars, and tasks while keeping work and personal items separate ✔ View and record to your Salesforce custom objects directly within IBM Notes ✔ IBM SmartCloud LinkPoint Connect also supports: ✔ Salesforce Lightning ✔ Salesforce Partner Communities ✔ Salesforce Shield ✔ Apto ✔ AIM ✔ Apttus ✔ Advologix ✔ FinancialForce ✔ Jobscience ✔ Navatar ✔ Pardot ✔ Talent Rover ✔ TaskRay ✔ Surface Pro Devices

Top keywords

salesforce7×6.36%
ibm4×3.64%
contacts3×2.73%
ibm notes3×2.73%
notes3×2.73%
users3×2.73%
calendars2×1.82%
connect2×1.82%
contacts calendars2×1.82%
integration

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs LinkPoint Connect - IBM Notes

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

LinkPoint Connect - IBM Notes

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or LinkPoint Connect - IBM Notes Email Integration and Sync Tools?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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