Is In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Both In-Form Essential and mDrafty | The First Email Service App in Salesforce 💌 offer paid plans only. In-Form Essential starts at paid; mDrafty | The First Email Service App in Salesforce 💌 starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌?

In-Form Essential (5.0★, 2 reviews) and mDrafty | The First Email Service App in Salesforce 💌 (5.0★, 76 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌?

In-Form Essential holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌?

Both apps are one-click installs from the Salesforce AppExchange. mDrafty | The First Email Service App in Salesforce 💌 has the deeper published review base (76 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

In-Form Essential typically suits early-stage and growth-mode teams based on its published review base (2 reviews). mDrafty | The First Email Service App in Salesforce 💌 typically suits early-stage and growth-mode teams based on its published review base (76 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between In-Form Essential and mDrafty | The First Email Service App in Salesforce 💌?

Migration support varies by app and category. In-Form Essential and mDrafty | The First Email Service App in Salesforce 💌 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from In-Form Essential" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

In-Form Essential vs mDrafty | The First — Salesforce

In-Form Essential vs mDrafty | The First

Name: In-Form Essential
Availability: OnlineOnly
Rating: 5 (2 reviews)

Side-by-side comparison · 24 data points

In-Form Essential

5.0·2reviews

In-Form is the complete case management system for housing and homelessness organisations. Simple to use and packed with features, In-Form supports you to manage & improve your services. Join more than 18,000 users in the charity sector.

salesforcepaid

Change

1. Listing metadata

Field-level data

	In-Form Essential	mDrafty \| The First
Tagline	“In-Form is the complete case management system for housing and homelessness organisations. Simple to use and packed with features, In-Form supports you to manage & improve your services. Join more than 18,000 users in the charity sector.”239 chars	“⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management”253 chars
Description	1185 / 2000 chars59% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Homeless Link	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between In-Form Essential and mDrafty | The First Email Service App in Salesforce 💌
Metric	In-Form Essential	mDrafty \| The First Email Service App in Salesforce 💌
Rating	★ 5.0 ★	5.0 ★
Total reviews	2	★ 76
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 4 tiers
Listed features	3	★ 9
Languages	1 supported	16 supported
Listed since	Dec 2015	Apr 2021

Listed	December 3, 2015	April 8, 2021

Last updated	—	—

3. Features

As listed by each developer

In-Form Essential

Complete Case Management Tool
Multiple assessment tools to measure your impact
Over 200 Reports and Dashboards

mDrafty | The First

EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics
UPGRADED EMAIL TEMPLATE FUNCTIONALITIES ✔ Cross Object Merge Fields ✔ Lightning & Classic Email Templates ✔ Email Template Usage Counter ✔ Retain Original Message when Replying ✔ Advanced Email Template Automation ✔ Dynamic Email Personalization
CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Custom Object ✔ Multi-Level Cross Object Merge Fields ✔ Email History on Custom Records ✔ Custom Object Automation ✔ Record-Specific Email Experiences ✔ Related Record Email Context ✔ Cross Object Email Automation
EMAIL SECURITY & GOVERNANCE ✔ Control Email Visibility by Team, Queue & Role ✔ Secure Internal & External Communication ✔ Data Residency ✔ Email Audit Trail & History ✔ Phishing Email Detection & Management ✔ Compliance-Ready Email Governance
OUTLOOK & GMAIL COMPATIBILITY ✔ Outlook Compatible ✔ Gmail Compatible ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Complete Email History in Salesforce ✔ Email Attachments Stored in Salesforce ✔ Replace Email Sync Limitations

Keyword	In-Form Essential	mDrafty \| The First
case management	#12	#8
form template	#21	#65
free form	#31	#98

7. App details

Long-form description · keyword frequency

In-Form Essential

In-Form is designed by Homeless Link - the national membership charity for organisations working directly with people who are experiencing homeless in England. We’ll work with you to deliver the case management solution that will work best for your service. In-Form is the system of choice for housing & homelessness specialist organisations. Currently, over 300 organisations (small to large) and over 18,000 users use In-Form. As a case management tool, it provides a central location to record information about the client & work carried out within the organisation. Client needs & risk assessments are created within In-Form and outcome measuring tools provide an assessment framework to measure progress across a number of areas. Casework records detail the on-going work completed with clients. Client income can be recorded to provide financial information about the client. Plus, alerts are created to highlight risks & vulnerabilities. In-Form is used to record incidents, accidents and complaints involving clients, staff & external parties. The app also includes a full set of reports and dashboards, and users can customise these or create their own as needed.

Top keywords

in-form5×2.82%
client4×2.26%
work4×2.26%
organisations3×1.69%
case2×1.13%
case management2×1.13%
clients2×1.13%
created2×1.13%
homeless2×1.13%
information2×1.13%
management2×1.13%
provide2×1.13%

mDrafty | The First

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

Top keywords

email23×15.44%
activity4×2.68%
email-to-case4×2.68%
visibility4×2.68%
activity capture3×2.01%
capture3×2.01%
complete3×2.01%
complete email3×

In-Form Essential vs mDrafty | The First

In-Form Essential

1. Listing metadata

mDrafty | The First

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

In-Form Essential · 0 changes

mDrafty | The First · 3 changes

7. App details

Frequently asked

Is In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Which has better reviews, In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌?

Should I choose In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌?

Which is faster to set up, In-Form Essential or mDrafty | The First Email Service App in Salesforce 💌?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between In-Form Essential and mDrafty | The First Email Service App in Salesforce 💌?