Side-by-side comparison · 24 data points
Measure customer satisfaction by sending smart surveys at multiple touch points along the customer journey. Analyze customer feedback to understand dissatisfaction drivers and implement a customer-centric strategy with tangible results and ROI.
| SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce | Simple Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Capture feedback in Salesforce automatically with effortless, beautiful surveys. Get higher response rates, improve customer experience, increase CSAT and Net Promoter Score® (NPS), and boost agent effectiveness.
| Metric | SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce | Simple Survey: 100% Native Surveys for Salesforce |
|---|---|---|
| Rating | 3.6 ★ | ★ 5.0 ★ |
| Total reviews | 8 | ★ 95 |
| Free plan | ★ Yes | — |
| Pricing | free_to_install | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 6 |
| Review velocity (30d) | — | 2 new |
| Languages | 11 supported | 17 supported |
| Listed since | Dec 2015 | Aug 2013 |
Based on the data on this page, Simple Survey: 100% Native Surveys for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce offers a free tier (free_to_install) while Simple Survey: 100% Native Surveys for Salesforce starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Simple Survey: 100% Native Surveys for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce's 8-review base may include the workflow context that matches your specific use case better than Simple Survey: 100% Native Surveys for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce audit • Simple Survey: 100% Native Surveys for Salesforce audit
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| Keyword | SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce | Simple Survey |
|---|---|---|
| survey | #39 | #2 |
| surveys | #36 | #5 |
| survey app | #53 | #2 |
| survey builder | #51 | #15 |
| feedback | #74 | #7 |
| Signal | SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce | Simple Survey |
|---|---|---|
| Average rating | 3.6 ★ (8) | 5.0 ★ (95) |
| Rating distribution | 5— 4— 3— 2— 1— | 5100% 40% 30% 20% 10% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +2 |
| Reviews · last 90 days | — | +4 |
No reviews yet.
SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce is the cheaper option — it offers a free plan (free_to_install). Simple Survey: 100% Native Surveys for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Simple Survey: 100% Native Surveys for Salesforce has the higher average rating (5.0★ from 95 reviews) compared to SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce (3.6★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce fits better if you prioritize broader integrations; Simple Survey: 100% Native Surveys for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys for Salesforce has more onboarding documentation maturity (95 reviews vs 8), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Easy App + Great customer Service Simple Survey was very easy to set up and does what it says it will do with no issues. We got up and running in a day. Jessie was a dream to work with and went above and beyond may times when I couldn't figure something out. We have no complaints at all and recommend to anyone looking
Great survey that links to Salesforce Does what we need with triggering a ticket and tracking the responses in Salesforce for easy reporting. Easy contracting and renewal process. Does what we need!
Does exactly what we need We have used Simply Survey for 4 years now and we have just renewed for another two. It was straight forward to setup and configure and it was great to have the reporting native within Salesforce. The customer support and account managers have also been excellent and very knowledgeable. High
The name says it all It is very simple to use and the support team is very proactive. I highly recommend
Great support team. I love the app as it is very simple and straightforward but I am not here for that. I want to give a big shout to Jessie, who is really kind and always there to help me when I need support.
SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (8 reviews). Simple Survey: 100% Native Surveys for Salesforce aligns more with early-stage and growth-mode stores (95 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce and Simple Survey: 100% Native Surveys for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SKEEPERS Insights & Feedback Management - Smart Surveys for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.