Empolis Industrial Knowledge for Salesforce® vs 360 SMS App

Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems. By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support. Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.