Empolis Service Express for Salesforce® for Salesforce AppExchange
Empolis Service Express for Salesforce® is the #17 ranked field service app on Salesforce, with a 5.0 average rating from 3 reviews, as a paid app, as of Sep 9, 2026.
Empolis Service Express for Salesforce® is a Salesforce AppExchange app by Empolis Information Management GmbH. With a rating of 5.0★ from 3 reviews, it currently ranks #17 in the Field Service category.
AppRanks data: Empolis Service Express for Salesforce® ranks #17 in Field Service on Salesforce AppExchange, placing it in the top 15% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Empolis Service Express for Salesforce® is a category-leading Salesforce app with a limited review volume. It is listed in the Field Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Empolis Information Management GmbH — established developer track record
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Empolis Service Express for Salesforce®
How Empolis Service Express for Salesforce® works
Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems.
By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support.
Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.
Key features
- OUTSTANDING SEARCH RESULTS WITHOUT DETOURS AI-based intelligent search function guides agents directly to the information needed, while seamless integration of any data source eliminates the burden of switching between various systems.
- HIGHER FIRST TIME FIX RATES THANKS TO DIGITALIZED EXPERTISE Interactive, guided troubleshooting effectively narrows down the problem and illustrates step-by-step how it is solved and turns inexperienced staff into experts within mere minutes.
- FASTER SERVICE SUPPORT WITH SEAMLESS INTEGRATION Delivering all information via an API interface, even if data sources reside outside of Salesforce. Semantic search based on customer cases highlights the relevant text passages in service documents.
Category rankings
As of Sep 9, 2026- Field Service#17of 119Top 15%
- Agent Productivity#33of 308Top 11%
- Customer Service#129of 1,137Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Empolis Service Express for Salesforce® ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- Rank #10
- Rank #2
Competitors & alternatives
Empolis Service Express for Salesforce® doesn't have curated competitor matchups yet. Other tracked field service apps on Salesforce:
Frequently asked questions
What is Empolis Service Express for Salesforce®?
Empolis Service Express for Salesforce® is an app for Salesforce. It currently holds a 5.0-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2015. It is listed under the Field Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Empolis Information Management GmbH.
Is Empolis Service Express for Salesforce® free?
Empolis Service Express for Salesforce® does not offer a permanent free plan on Salesforce. Pricing starts at 9.5, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Empolis Service Express for Salesforce®?
Empolis Service Express for Salesforce® is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Field Service category on Salesforce.
Where does Empolis Service Express for Salesforce® rank on Salesforce?
Empolis Service Express for Salesforce® currently sits at position #17 in the Field Service category on Salesforce. That places it in the top 14% of 119 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Empolis Service Express for Salesforce® integrate with?
Empolis Service Express for Salesforce® lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Experience Cloud, Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Empolis Service Express for Salesforce® support?
Empolis Service Express for Salesforce® declares support for 2 languages on its Salesforce marketplace listing: en, de. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.