Empolis Industrial Knowledge for Salesforce® for Salesforce
- Category rank
- #19 in Field Service
- Price from
- €9.5 / user / month (EUR)
- Listing audit
- 67/100
Empolis Industrial Knowledge for Salesforce® is a Salesforce AppExchange app by Empolis Information Management GmbH. With a rating of 5.0★ from 3 reviews, it currently ranks #19 in the Field Service category.
Empolis Industrial Knowledge for Salesforce® is the #19 ranked Field Service app on Salesforce, with a 5.0 average rating from 3 reviews, as a paid app, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Empolis Industrial Knowledge for Salesforce® ranks #19 of 124 in Field Service on Salesforce. It holds a 5.0★ average from 3 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2015
Cons
- −Only 3 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Empolis Industrial Knowledge for Salesforce®
How Empolis Industrial Knowledge for Salesforce® works
Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems.
By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support.
Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.
Key features
- OUTSTANDING SEARCH RESULTS WITHOUT DETOURS AI-based intelligent search function guides agents directly to the information needed, while seamless integration of any data source eliminates the burden of switching between various systems.
- HIGHER FIRST TIME FIX RATES THANKS TO DIGITALIZED EXPERTISE Interactive, guided troubleshooting effectively narrows down the problem and illustrates step-by-step how it is solved and turns inexperienced staff into experts within mere minutes.
