Which has better reviews, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter has the higher average rating (5.0★ from 6 reviews) compared to Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice (3.7★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Both apps are one-click installs from the Salesforce AppExchange. Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice has the deeper published review base (10 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice typically suits early-stage and growth-mode teams based on its published review base (10 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Migration support varies by app and category. Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Genesys Cloud for vs WorkDial: Salesforce — Salesforce

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice vs WorkDial

Side-by-side comparison · 24 data points

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

3.7·10reviews

Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	WorkDial
Tagline	“Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.”236 chars	“Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.”249 chars
Description	1126 / 2000 chars56% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+10 more	arenfrdeit+4 more
Platforms	Salesforce	Salesforce
Developer	Genesys

At a glance

8 metrics · auto-computed

Feature comparison between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Metric	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	WorkDial: Salesforce CTI \| Power Dialer \| AI Call Analytic \| Twilio Call Adapter
Rating	3.7 ★	★ 5.0 ★
Total reviews	★ 10	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	15 supported	9 supported
Listed since	Jan 2016	Feb 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice at paid, WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter; mid-market and enterprise admins with specific feature requirements should evaluate both — Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's 10-review base may include the workflow context that matches your specific use case better than WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice audit • WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter audit

Listed	January 15, 2016	February 27, 2026

Last updated	—	—

3. Features

As listed by each developer

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Simplified deployment and maintenance: A pre-packaged, cloud-based integration that is easily deployed by everyday admins or non-developers with powerful features that work instantly so you can get your agents up and running in minutes.
Boost agent productivity and customer satisfaction: Provide updates on the status of cases first through a self-service chatbot or voicebot. Or, if human support is needed, route interactions to an agent with full customer, case and historical context.
Limitless extension: Combining strength with strength, IT designs how to best unify the desktop, routing, orchestration and automation capabilities of both platforms using no-code tools, open APIs, the Genesys Cloud for Salesforce SDK and other dev tools.

WorkDial

Native Salesforce CTI, not an integration Built as a native Salesforce managed package on Lightning. No plugins, iFrames, middleware, or sync layer. Every call and transcript becomes a native Salesforce record the moment it happens.
AI call analysis, included Transcripts, sentiment, and summaries are written to the call record automatically. Transcripts at every tier; full analysis from Professional up. No add-on, no per-minute AI fees.
WhatsApp Business calling Place WhatsApp Business voice calls from any Salesforce record, alongside standard telephony. Reach customers on the channel they answer, logged like every other call.
Click-to-call and power dialer Call from any record with one click, or run a power dialer through a list. Screen pops, call controls, and dispositions live inside Lightning Experience.
Automatic call logging Calls, outcomes, notes, and recordings log themselves to Salesforce in real time. Reps stop typing after-call notes, and your pipeline data stays complete.
BYOA telephony at cost Bring your own Twilio account and pay the carrier directly, at cost, with no WorkDial markup on minutes. Trial calling is provided so you can start before setting up Twilio.
Your data, your org Records are native to your Salesforce org, and you choose where recordings live: native Salesforce Files, your own Twilio, or your own cloud storage. WorkDial keeps no copy of its own.
Recording, IVR, and routing Record calls, route with IVR and queues, and give supervisors live monitoring and barge-in. Everything a Salesforce-only team needs, without a separate phone system.
Live in a day, trial free Install from AppExchange and connect in a day, not months. Start a 14-day free trial of Professional with AI call analysis on, no credit card required.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	WorkDial
your own	Not ranked	#2
call	Not ranked	#5
install free 14-day	Not ranked	#5
cti telephony	#7	Not ranked
chatbot	#80	Not ranked

7. App details

Long-form description · keyword frequency

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Salesforce has announced that Open CTI will reach End of Life (EoL) on February 28, 2028. As a result, this Genesys Cloud for Salesforce Open CTI integration will also be retired on that date. There is no immediate impact on current services or operations. Genesys Cloud operates independently of Open CTI and will remain unaffected. Customers should begin planning migration to supported experiences to ensure continuity and access to future innovation. Recommended options include: CX Cloud from Genesys and Salesforce: A future-ready foundation supporting evolving customer needs, including greater scalability and AI-driven innovation. Choose this if agents need to work within Salesforce with natively embedded Genesys capabilities. Native Genesys Cloud user interface: Choose this if agents can work directly in Genesys Cloud and do not require Open CTI within Salesforce. Salesforce CRM data can still be accessed and actioned. Migration timelines vary by organizational needs and readiness. There is no expected downtime, as Open CTI and the other recommended options can run concurrently during transition.

Top keywords

genesys6×3.64%
salesforce6×3.64%
cloud5×3.03%
cti5×3.03%
open5×3.03%
open cti5×3.03%
genesys cloud4×2.42%
agents2×1.21%
choose2×1.21%
innovation2×1.21%
migration2×1.21%
options2×1.21%

WorkDial

WorkDial is a Salesforce-native CTI platform. The dialer, WhatsApp Business calling, and AI call analysis run inside Salesforce, not integrated with it. Native by architecture Every call, transcript, and summary becomes a native Salesforce record the moment it happens. No sync lag, no second system of record. Your records live in your org, you choose where recordings live (including native Salesforce Files), and WorkDial keeps no copy of its own. What you get Click-to-call and a power dialer from any Salesforce record. WhatsApp Business voice calls, alongside standard telephony. AI call analysis included: transcripts, sentiment, and summaries. Automatic call logging: no manual after-call notes. Call recording, IVR, routing, and supervisor monitoring. BYOA telephony: your own Twilio, at carrier cost, no markup. Works in Lightning Experience, Professional edition and up. Most teams are live in a day. Start a 14-day free trial of Professional, no credit card required. Built by the team behind ValueText, the Salesforce-native messaging platform (4.97 stars, 100+ AppExchange reviews).

Top keywords

call5×3.07%
salesforce4×2.45%
live3×1.84%
native3×1.84%
record3×1.84%
ai2×1.23%
ai call2×1.23%
ai call analysis2×1.23%
analysis2×

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice vs WorkDial

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

1. Listing metadata

WorkDial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice · 0 changes

WorkDial · 8 changes

7. App details

Frequently asked

Is Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Which has better reviews, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Should I choose Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?