Which has better reviews, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel has the higher average rating (5.0★ from 10 reviews) compared to Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice (3.7★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly, and the Salesforce AppExchange publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Migration support varies by app and category. Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Genesys Cloud for vs Diabolocom CTI — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Tagline	“Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.”236 chars	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars
Description	1126 / 2000 chars56% used	1106 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+10 more	enfrdeitpt+2 more
Platforms	Salesforce	Salesforce
Developer	Genesys

At a glance

8 metrics · auto-computed

Feature comparison between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Metric	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Rating	3.7 ★	★ 5.0 ★
Total reviews	10	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	15 supported	7 supported
Listed since	Jan 2016	May 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice at paid, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel; mid-market and enterprise admins with specific feature requirements should evaluate both — Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's 10-review base may include the workflow context that matches your specific use case better than Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice audit • Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel audit

Listed	January 15, 2016	May 4, 2020

Last updated	—	—

3. Features

As listed by each developer

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Simplified deployment and maintenance: A pre-packaged, cloud-based integration that is easily deployed by everyday admins or non-developers with powerful features that work instantly so you can get your agents up and running in minutes.
Boost agent productivity and customer satisfaction: Provide updates on the status of cases first through a self-service chatbot or voicebot. Or, if human support is needed, route interactions to an agent with full customer, case and historical context.
Limitless extension: Combining strength with strength, IT designs how to best unify the desktop, routing, orchestration and automation capabilities of both platforms using no-code tools, open APIs, the Genesys Cloud for Salesforce SDK and other dev tools.

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Genesys Cloud for Salesforce \| CTI, Omni-Channel, HVS, Dialer, BYOT Voice	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
cti telephony	#7	Not ranked
agents	Not ranked	#7
and ai agents	Not ranked	#10
ai agents	Not ranked	#10
chatbot	#80	Not ranked

6. App details

Long-form description · keyword frequency

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Salesforce has announced that Open CTI will reach End of Life (EoL) on February 28, 2028. As a result, this Genesys Cloud for Salesforce Open CTI integration will also be retired on that date. There is no immediate impact on current services or operations. Genesys Cloud operates independently of Open CTI and will remain unaffected. Customers should begin planning migration to supported experiences to ensure continuity and access to future innovation. Recommended options include: CX Cloud from Genesys and Salesforce: A future-ready foundation supporting evolving customer needs, including greater scalability and AI-driven innovation. Choose this if agents need to work within Salesforce with natively embedded Genesys capabilities. Native Genesys Cloud user interface: Choose this if agents can work directly in Genesys Cloud and do not require Open CTI within Salesforce. Salesforce CRM data can still be accessed and actioned. Migration timelines vary by organizational needs and readiness. There is no expected downtime, as Open CTI and the other recommended options can run concurrently during transition.

Top keywords

genesys6×3.64%
salesforce6×3.64%
cloud5×3.03%
cti5×3.03%
open5×3.03%
open cti5×3.03%
genesys cloud4×2.42%
agents2×1.21%
choose2×1.21%
innovation2×1.21%
migration2×1.21%
options2×1.21%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel cheaper?

Which has better reviews, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Should I choose Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Which is faster to set up, Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?