Side-by-side comparison · 24 data points
| Akita | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.
| Metric | Akita | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 1.3k |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 1 tier |
| Listed features | 3 | ★ 9 |
| Languages | 1 supported | 16 supported |
| Listed since | Nov 2014 | May 2016 |
Based on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Akita's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Akita offers a free tier (free) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Akita's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Akita's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Akita audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit
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| Last updated | — | — |
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| Keyword | Akita | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI |
|---|---|---|
| marketing | Not ranked | #1 |
| salesforce marketing | Not ranked | #1 |
| messaging | Not ranked | #1 |
| zero data retention | #7 | Not ranked |
No tracked changes.
Akita is the cheaper option — it offers a free plan (free). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Akita fits better if you prioritize broader integrations; 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Akita typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Akita and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Akita" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.