Acuity3D vs Partner Contact Center Powered by Vonage

Acuity3D increases inside sales productivity and enables managers to coach and scale inside sales processes, simply. Its innovative process optimization and data science platform revolutionizes how customer-facing teams allocate their time to fast-moving, multi-touch processes. Use Cases - Outbound Prospecting - Inbound Lead/MQL Qualification - Hot Lead Rapid Response - Up-Sell and Retention Campaigns - Service Desk Case Resolution (Service Cloud) For Managers - Enables defining and implementing of multi-touch processes - Creates process consistency and scalability - Provides transparency on behaviors vs. defined process - Reduces time-to-productivity for new hires - Facilitates mid-process coaching - Improves data quality For Reps - Focuses and guides time allocation through multi-touch cadences - Automates follow-up task creation and management - Prioritizes next best actions by conversion probability and schedule - Simplifies and streamlines action/outcome selling workflow

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.