Which has better reviews, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the higher average rating (4.9★ from 1,277 reviews) compared to RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription (4.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription typically suits early-stage and growth-mode stores based on its review-base composition (2 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Migration support varies by app and category. RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingCentral vs 360 SMS App for — Salesforce

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Side-by-side comparison · 24 data points

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

4.0·2reviews

RingCentral RingCX for Salesforce Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more!

Shopifypaid

1. Listing metadata

Field-level data

	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Tagline	“RingCentral RingCX for Salesforce Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more! ”218 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	1040 / 2000 chars52% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeites	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	RingCentral, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Metric	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Rating	4.0 ★	★ 4.9 ★
Total reviews	2	★ 1.3k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	4	★ 9
Languages	5 supported	16 supported
Listed since	Feb 2025	May 2016

AppRanks verdict

Generated from live data on this page

Based on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription at paid, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription's 2-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit

Listed	February 17, 2025	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

BRING YOUR OWN TELEPHONY: Bring RingCentral telephony to your Service Cloud Omni-Channel for unbeatable voice service
SINGLE PANE OF GLASS: Handle inbound/ outbound/ transfer calls with live transcriptions and after contact work from your Service Cloud Omni-Channel together with your other channels
LEVERAGE AI POWER: Powered by Salesforce Einstein AI, boost your agents by sending personalized recommendations/ conversation summaries during the voice call
TIGHT INTERACTION WITH SALESFORCE DATA: Capture Voice interactions in Salesforce, enabling supervisors to access complete insights into agent performance, call metrics, and other analytics

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
contact	#117	#4

9. App details

Long-form description · keyword frequency

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

SELL - RingCentral RCX for Service Cloud Voice provides the call service within Salesforce. It allows the agents to stay within Salesforce interface while assisting customers in the contact center. Utilize IVR and Einstein AI to assist the agent with quality, consistency, and personalized customer interactions. SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use predefined routing rules to direct voice calls to the agent best equipped to resolve each customer’s concerns. WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs. RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.

Top keywords

salesforce3×1.97%
within3×1.97%
within salesforce3×1.97%
agent2×1.32%
center2×1.32%
cloud2×1.32%
contact2×1.32%
contact center2×1.32%
customer2×1.32%
customers2×1.32%
interactions2×1.32%
scale2×1.32%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

1. Listing metadata

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription · 0 changes

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

9. App details

Frequently asked

Is RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Which has better reviews, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Should I choose RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?