RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription for Salesforce
- Price from
- $1 / user / month (USD)
- Listing audit
- 65/100
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is a Salesforce AppExchange app by RingCentral, Inc.. With a rating of 4.4★ from 112 reviews.
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is a Salesforce app, with a 4.4 average rating from 112 reviews, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is a Salesforce app. It holds a 4.4★ average from 112 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- No standout positives in the measured data.
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription
How RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription works
SELL - RingCentral RCX for Service Cloud Voice provides the call service within Salesforce. It allows the agents to stay within Salesforce interface while assisting customers in the contact center. Utilize IVR and Einstein AI to assist the agent with quality, consistency, and personalized customer interactions.
SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use predefined routing rules to direct voice calls to the agent best equipped to resolve each customer’s concerns.
WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs.
RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.
Key features
- BRING YOUR OWN TELEPHONY: Bring RingCentral telephony to your Service Cloud Omni-Channel for unbeatable voice service
- SINGLE PANE OF GLASS: Handle inbound/ outbound/ transfer calls with live transcriptions and after contact work from your Service Cloud Omni-Channel together with your other channels