RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription for Salesforce AppExchange
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is a Salesforce app, with a 4.0 average rating from 2 reviews, as a paid app, as of July 12, 2026.
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is a Salesforce AppExchange app by RingCentral, Inc.. With a rating of 4.0★ from 2 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is a well-rated Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by RingCentral, Inc. — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription
How RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription works
SELL - RingCentral RCX for Service Cloud Voice provides the call service within Salesforce. It allows the agents to stay within Salesforce interface while assisting customers in the contact center. Utilize IVR and Einstein AI to assist the agent with quality, consistency, and personalized customer interactions.
SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use predefined routing rules to direct voice calls to the agent best equipped to resolve each customer’s concerns.
WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs.
RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.
Key features
- BRING YOUR OWN TELEPHONY: Bring RingCentral telephony to your Service Cloud Omni-Channel for unbeatable voice service
- SINGLE PANE OF GLASS: Handle inbound/ outbound/ transfer calls with live transcriptions and after contact work from your Service Cloud Omni-Channel together with your other channels
- LEVERAGE AI POWER: Powered by Salesforce Einstein AI, boost your agents by sending personalized recommendations/ conversation summaries during the voice call
- TIGHT INTERACTION WITH SALESFORCE DATA: Capture Voice interactions in Salesforce, enabling supervisors to access complete insights into agent performance, call metrics, and other analytics
Keyword rankings
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #7
- Rank #11
- 3.contactRank #117
Competitors & alternatives
AppRanks tracks competitor sets per category. For RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription?
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription is an app for Salesforce. It currently holds a 4.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2025. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by RingCentral, Inc..
Is RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription free?
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription does not offer a permanent free plan on Salesforce. Pricing starts at 1, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
What does RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription integrate with?
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription support?
RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription declares support for 5 languages on its Salesforce marketplace listing: en, fr, de, it, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.