Which has better reviews, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy?

Conga Composer | Document generation and reporting for Salesforce made easy has the higher average rating (4.7★ from 950 reviews) compared to RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription (4.2★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy?

Conga Composer | Document generation and reporting for Salesforce made easy holds the higher average rating (4.7★ vs 4.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and Conga Composer | Document generation and reporting for Salesforce made easy?

Migration support varies by app and category. RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and Conga Composer | Document generation and reporting for Salesforce made easy both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingCentral vs Conga Composer | — Salesforce

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription vs Conga Composer | Document generation and reporting for Salesforce made easy

Side-by-side comparison · 24 data points

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

4.2·9reviews

RingCentral RingCX for Salesforce Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more!

salesforcepaid

1. Listing metadata

Field-level data

	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	Conga Composer \| Document generation and reporting for Salesforce made easy
Tagline	“RingCentral RingCX for Salesforce Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more! ”218 chars	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars
Description	1040 / 2000 chars52% used	961 / 2000 chars48% used
Screenshots	—	—
Languages	enfrdeites	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	RingCentral, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and Conga Composer | Document generation and reporting for Salesforce made easy
Metric	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	Conga Composer \| Document generation and reporting for Salesforce made easy
Rating	4.2 ★	★ 4.7 ★
Total reviews	9	★ 950
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	4	★ 9
Languages	5 supported	16 supported
Listed since	Feb 2025	Nov 2009

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription at paid, Conga Composer | Document generation and reporting for Salesforce made easy at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription's 9-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription audit • Conga Composer | Document generation and reporting for Salesforce made easy audit

Listed	February 17, 2025	November 10, 2009

Last updated	—	—

3. Features

As listed by each developer

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

BRING YOUR OWN TELEPHONY: Bring RingCentral telephony to your Service Cloud Omni-Channel for unbeatable voice service
SINGLE PANE OF GLASS: Handle inbound/ outbound/ transfer calls with live transcriptions and after contact work from your Service Cloud Omni-Channel together with your other channels
LEVERAGE AI POWER: Powered by Salesforce Einstein AI, boost your agents by sending personalized recommendations/ conversation summaries during the voice call
TIGHT INTERACTION WITH SALESFORCE DATA: Capture Voice interactions in Salesforce, enabling supervisors to access complete insights into agent performance, call metrics, and other analytics

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	Conga Composer \| Document generation and reporting for Salesforce made easy
contact	#117	#112

7. Quality signals

Reviews · velocity · latest sentiment

Signal	RingCentral RingCX｜Salesforce Voice BYOT \| Contact Center \| Live Transcription	Conga Composer \| Document generation and reporting for Salesforce made easy
Average rating	4.2 ★ (9)	4.7 ★ (950)
Rating distribution	5— 4— 3— 2— 1—	573% 418% 30% 20% 19%

5 latest reviews · each app

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

No reviews yet.

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

8. App details

Long-form description · keyword frequency

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

SELL - RingCentral RCX for Service Cloud Voice provides the call service within Salesforce. It allows the agents to stay within Salesforce interface while assisting customers in the contact center. Utilize IVR and Einstein AI to assist the agent with quality, consistency, and personalized customer interactions. SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use predefined routing rules to direct voice calls to the agent best equipped to resolve each customer’s concerns. WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs. RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.

Top keywords

salesforce3×1.97%
within3×1.97%
within salesforce3×1.97%
agent2×1.32%
center2×1.32%
cloud2×1.32%
contact2×1.32%
contact center2×1.32%
customer2×1.32%
customers2×1.32%
interactions2×1.32%
scale2×1.32%

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription vs Conga Composer | Document generation and reporting for Salesforce made easy

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription · 1 changes

Conga Composer | Document generation and reporting for Salesforce made easy · 0 changes

7. Quality signals

5 latest reviews · each app

8. App details

Frequently asked

Is RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy cheaper?

Which has better reviews, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy?

Should I choose RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription or Conga Composer | Document generation and reporting for Salesforce made easy?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription and Conga Composer | Document generation and reporting for Salesforce made easy?