Side-by-side comparison · 24 data points
| Action | Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.
| Metric | Action:AI for Salesforce - AI-powered Automated Actions and Assistant | Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice |
|---|---|---|
| Rating | — | 4.8 ★ |
| Total reviews | 0 | 211 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 2 tiers | 2 tiers |
| Listed features | 3 | ★ 6 |
| Languages | 1 supported | 13 supported |
| Listed since | Nov 2024 | May 2017 |
Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Action:AI for Salesforce - AI-powered Automated Actions and Assistant's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Action:AI for Salesforce - AI-powered Automated Actions and Assistant at paid, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Action:AI for Salesforce - AI-powered Automated Actions and Assistant's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Action:AI for Salesforce - AI-powered Automated Actions and Assistant's 0-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Action:AI for Salesforce - AI-powered Automated Actions and Assistant audit • Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit
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| Last updated | — | — |
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| Keyword | Action | Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice |
|---|---|---|
| intelligent assistant | #3 | #12 |
| power of ai | #101 | #10 |
Both Action:AI for Salesforce - AI-powered Automated Actions and Assistant and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice offer paid plans only. Action:AI for Salesforce - AI-powered Automated Actions and Assistant starts at paid; Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice does carry the larger published review base (211 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Action:AI for Salesforce - AI-powered Automated Actions and Assistant typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Action:AI for Salesforce - AI-powered Automated Actions and Assistant and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Action:AI for Salesforce - AI-powered Automated Actions and Assistant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
