Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Migration support varies by app and category. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Girik SMS & CTI vs Wildix for Salesforce — Salesforce

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Side-by-side comparison · 24 data points

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

4.7·6reviews

Wildix is an AI-powered unified communications platform that adapts to your team’s workflow. Boost productivity no matter how your teams work by unifying voice, video & messaging.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Wildix for Salesforce \| CTI \| VoIP \| UCC \| Cloud \| PBX \| Telephony
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Wildix is an AI-powered unified communications platform that adapts to your team’s workflow. Boost productivity no matter how your teams work by unifying voice, video & messaging.”179 chars
Description	1084 / 2000 chars54% used	1084 / 2000 chars54% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Wildix EE OÜ
Listed	January 14, 2025

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Wildix for Salesforce \| CTI \| VoIP \| UCC \| Cloud \| PBX \| Telephony
Rating	★ 5.0 ★	4.7 ★
Total reviews	★ 32	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	3 tiers	3 tiers
Listed features	★ 9	5
Languages	1 supported	1 supported
Listed since	Jan 2025	Jul 2020

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

Wildix turns Salesforce into a high-performance communication hub. Automated logging and targeted AI insights offer deeper analysis and empower sales and service cloud teams to move faster while giving managers real-time performance visibility.
● WORK IN SALESFORCE? The Wildix dialer streamlines your workflow with click-to-dial functionality, intelligent inbound screen pops and integrated CTI controls for a unified experience.
● WORK IN CONVERSATIONS? Access Salesforce directly within Wildix to manage leads, contacts tasks and opportunities without switching apps.
● WANT AUTOMATION? Enable auto-logging (online and offline) to boost efficiency by syncing call history, chats and AI summaries.
● NEED DEEPER INSIGHTS ? Our agentic AI enriches Salesforce with advanced call intelligence, sentiment analysis and automated reporting. You can also trigger Agentforce actions to automate workflows.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Wildix for Salesforce \| CTI \| VoIP \| UCC \| Cloud \| PBX \| Telephony
deeper insights	Not ranked	#2
cti telephony	#3	Not ranked
call logging	#3	Not ranked
telephony	#9	Not ranked
automated call	Not ranked	#9

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

Your Workflow, Your Way Stop fighting your tools and start closing deals. From automated activity logging to the integrated Wildix Dialpad, we create a seamless flow using advanced CTI to transform Salesforce into a powerhouse for sales and service. Instant Context, Better Service Ditch tab-switching fatigue. With click-to-call and Incoming call popup functionality, your team views history instantly. Our system will auto-detect existing contacts and redirect to their page, ensuring agents have data before they say "hello." Searchable Intelligence Wildix seamlessly injects your call history, meetings, and AI-driven transcriptions into Salesforce. Manage your directory, leads, and tasks directly within the CRM for a truly unifiedworkspace. Beyond the PBX Leverage AI sentiment analysis and sales intelligence to transform raw conversations into custom reports and dashboards. Every Chat, SMS, and WhatsApp message flows automatically into Salesforce, unifying digital touchpoints for a complete 360-degree customer journey across desk phones, mobile apps, or web browsers.

Top keywords

salesforce3×1.99%
call2×1.32%
history2×1.32%
intelligence2×1.32%
sales2×1.32%
service2×1.32%
transform2×1.32%
wildix2×1.32%

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

1. Listing metadata

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony cheaper?

Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?