Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the higher average rating (5.0★ from 32 reviews) compared to Pendula | Send & receive SMS on SF - automate conversations via drag & drop (4.9★ from 15 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 15), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Pendula | Send & receive SMS on SF - automate conversations via drag & drop typically suits early-stage and growth-mode teams based on its published review base (15 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

Migration support varies by app and category. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Pendula | Send & receive SMS on SF - automate conversations via drag & drop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Pendula | Send & receive SMS on SF - automate conversations via drag & drop" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Girik SMS & CTI vs Pendula | Send & — Salesforce

Pendula | Send & receive SMS on SF - automate conversations via drag & drop vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Side-by-side comparison · 24 data points

Pendula | Send & receive SMS on SF - automate conversations via drag & drop

4.9·15reviews

Orchestrate, connect and enhance your customer journeys with next-gen engagement. Pendula helps marketing and CX teams to enhance and automate how you interact with your customers with tools like activity reporting, generative AI, and sentiment analysis.

salesforcepaid

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Pendula \| Send & receive SMS on SF - automate conversations via drag & drop
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Orchestrate, connect and enhance your customer journeys with next-gen engagement. Pendula helps marketing and CX teams to enhance and automate how you interact with your customers with tools like activity reporting, generative AI, and sentiment analysis.”254 chars
Description	1084 / 2000 chars54% used	1152 / 2000 chars58% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Pendula

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Pendula | Send & receive SMS on SF - automate conversations via drag & drop
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Pendula \| Send & receive SMS on SF - automate conversations via drag & drop
Rating	★ 5.0 ★	4.9 ★
Total reviews	★ 32	15
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	8
Languages	1 supported	1 supported
Listed since	Jan 2025	Jul 2017

Listed	January 14, 2025	July 4, 2017

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Pendula | Send & receive SMS on SF - automate conversations via drag & drop

EXPERIENCE & WORKFLOW STUDIO Start a meaningful conversation. Select a data source to identify the moments that actually matter to your customers. Use simple drag and drop UI to build seamless journeys as creative as your imagination will allow.
EFFORTLESS INTEGRATIONS Connect to anywhere, and everywhere, in real-time — all while communicating with your customers. Get a 360° view of your customer and automate tailored conversations leveraging data from any source at any point in the journey.
REAL-TIME SEGMENTATION Segment your audience based on their responses, in real time. Identify advocates or at-risk customers based on past or real-time behaviours. Build micro-segments around recency, frequency and value with ease.
MULTICHANNEL CUSTOMER ENGAGEMENT Be where your customers are, and connect with them on the channels they use the most. Expand your reach and deliver a full omnichannel experience by leveraging a broader channel mix.
ADVANCED HYPER-PERSONALISATION Accurate relevance and meaningful context, every single time. Effortlessly personalise communications with real-time data from any system and deliver truly 1:1 experiences based on demographics, or past behavioural data.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Pendula \| Send & receive SMS on SF - automate conversations via drag & drop
natural and real	#4	#12

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Pendula | Send & receive SMS on SF - automate conversations via drag & drop

WHY PENDULA? Inspire, engage and retain modern customers with the next generation of intelligent customer engagement. Pendula puts marketing and CX teams in the drivers seat today, by defying the limits of data and journeying, bringing their campaigns to life for transformed business growth tomorrow. ORCHESTRATE Effortlessly design seamless customer experiences with our workflow automation studio. Pendula allows you to craft journeys that are as dynamic as they are intuitive, ensuring every interaction feels personalised to your customer's unique message. CONNECT Expand your reach like never before with over 80+ integrations and two-way conversations across your omnichannel strategy. Connect with unlimited data sources to gain invaluable insights into customer behaviours and preferences. Best of all, our solution eliminates the need for IT or developers, giving control back to your CX and Marketing teams. ENHANCE Elevate your customer engagement with advanced AI tools, comprehensive reporting and analytics. With Pendula, transform data into action, ensuring each touchpoint deepens customer understanding and loyalty.

Top keywords

customer5×3.13%
pendula4×2.50%
data3×1.88%
connect2×1.25%
customer engagement2×1.25%
cx2×1.25%
engagement2×1.25%
ensuring2×

Pendula | Send & receive SMS on SF - automate conversations via drag & drop vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Pendula | Send & receive SMS on SF - automate conversations via drag & drop

1. Listing metadata

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop cheaper?

Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Pendula | Send & receive SMS on SF - automate conversations via drag & drop?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Pendula | Send & receive SMS on SF - automate conversations via drag & drop?