Should I choose Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Delivery Solutions vs Talkdesk for — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

1. Listing metadata

Field-level data

	Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“The Omnichannel Experience Management (OXM) platform is the best way to power omnichannel initiatives on Salesforce. Provided best-in- class Logistics, Buy Online Pickup Anywhere (BOPIS, Curbside, Lockers and Access Points), Returns and Post Purchase.”251 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	527 / 2000 chars26% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Delivery Solutions	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	—	4.7 ★
Total reviews	0	699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	Aug 2023	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	August 10, 2023	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce

A Unified Omnichannel Platform We empower brands to take control of their destinies. Our platform is designed with customer experience in mind, providing retailers with unprecedented insight into efficiency gaps, AI-powered analytics, and new revenue.
Orchestration Our Omnichannel Experience Management (OXM) platform offers a powerful Orchestration feature designed specifically for enterprise retailers. Whether it is Shipping, Same-Day Delivery, BOPUIS or Curbside or Returns we've got you covered.
Flexible Business Rules Tailor the customer journey at every touchpoint by customizing workflows, automating processes, and defining rules based on product type, location, customer preference and more. The retailer is in the driver's seat.
Rate Shopping Gain access to rate shopping capabilities that enable the comparison of the most cost effective and efficient shipping options from multiple carriers. Bringing savings directly to the bottom line.
Custom Attributes Personalize the customer experience, align interactions with your brand identity, and create a memorable journey for your customers. Setting you apart from the competition and creating unprecedented customer loyalty.
Intelligent Contract Management Our Omnichannel Experience Management (OXM) Platform supports hybrid models so that you can keep existing contracts without disruption. Need a contract, we have you covered.
Worldwide Carrier Network Access a network of trusted shipping carriers and same-day delivery providers, both local and international.
End-to-End Tracking Customizable pages provide an integrated experience for your customers. Eliminate fragmented post-purchase experiences by ensuring all communications, tracking sites, and messaging come from a single source.
Communications Email and SMS notifications can be configured on any status event. Customize messages from a single source on the fly. Control your brand and marketing messages through the entire post-purchase journey.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
retailers to	#10	Not ranked
retailers	#10	Not ranked

6. App details

Long-form description · keyword frequency

Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce

Delivery Solutions provides a unified product portfolio with its Omnichannel Experience Management (OXM) platform. This enterprise-grade system for all customer facing brand interactions orchestrates and enables all Delivery Logistics, Shipping, Pick-Up, Returns, and Post Purchase solutions where and when they touch the customer. Seamlessly integrating and intelligently leveraging elements of existing eCommerce systems, OXM introduces robust features like self-healing delivery, AI and Machine Learning analytics, and more.

Top keywords

delivery3×4.48%
customer2×2.99%
oxm2×2.99%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Should I choose Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Delivery Solutions Omnichannel Experience Management Cartridge for B2C Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?