Which has better reviews, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the higher average rating (4.8★ from 211 reviews) compared to RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call (4.3★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice holds the higher average rating (4.8★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Migration support varies by app and category. RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingEX by vs Natterbox | — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs RingEX by RingCentral

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

Change

1. Listing metadata

Field-level data

	RingEX by RingCentral	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Tagline	“Sellers get integrated calling and SMS, automated call logging, and instant customer lookups to keep focus while eliminating app switching. Marketers can produce world-class webinars with ease with automated campaign creation, lead management, and more.”253 chars	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars
Description	1191 / 2000 chars60% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+8 more
Platforms	Salesforce	Salesforce
Developer	RingCentral, Inc.	Natterbox

At a glance

8 metrics · auto-computed

Feature comparison between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Metric	RingEX by RingCentral: Business Phone \| Webinar \| SMS \| Click-to-call	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Rating	4.3 ★	★ 4.8 ★
Total reviews	13	★ 211
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	2 tiers	2 tiers
Listed features	4	★ 6
Languages	1 supported	13 supported
Listed since	Mar 2025	May 2017

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call offers a free tier (free_to_install) while Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call's 13-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call audit • Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit

Listed	March 12, 2025	May 6, 2017

Last updated	—	—

3. Features

As listed by each developer

RingEX by RingCentral

RingCentral for Salesforce integrates both RingCentral EX and RingCentral for Webinar into Salesforce. This seamless integration creates time-saving, productivity-boosting workflows for sales and marketing.
In-App Calling: Using WebRTC technology, sellers can use RingCentral calling capabilities like call controls, inbound, and outbound calls without ever navigating away from Salesforce.
Automated screen pop: You’ll never have to ask a customer to hold while you look up their account again. Account records are automatically surfaced when you receive an inbound call, allowing you to service customers fast.
Campaign management for webinars: Follow up with webinar attendees fast! RingCentral for Salesforce’s Webinar integration automatically syncs key campaign data, enabling you to follow up with attendees while you’re still top of mind.

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	RingEX by RingCentral	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
automated call logging	#1	Not ranked
enterprise scale	Not ranked	#1
automated call	#2	Not ranked
cloud voice	Not ranked	#2
ai agent	Not ranked	#3

7. App details

Long-form description · keyword frequency

RingEX by RingCentral

RingCentral for Salesforce brings the best of RingEX and RingCentral Webinar into Salesforce so sellers and marketers can do their best work. With the integration, sellers get: Embedded dialing and SMS: Quit paying the toggle tax! Embed RingCentral’s telephony and SMS directly into Salesforce with click-to-dial and SMS in your CRM. Automated customer lookups: When you receive an inbound call, we instantly search your records and display the associated contact information. Disposition logging: Automatically log an HVS disposition, freeing your sellers from repetitive, low-value tasks. With the RingCentral Webinar for Salesforce integration, marketers get: Simplified management: Our direct data synchronization eliminates the need to download, clean, and upload webinar data into Salesforce. Automatic Campaign Creation: When you set up a webinar on RingCentral a corresponding Salesforce campaign springs to life. This automation ensures that marketing efforts are aligned and ready to capture every opportunity. Effortless Lead & Attendee Management: When someone registers to the minute they attend your webinar our system automatically adds them as leads and campaign members.

Top keywords

salesforce6×3.55%
ringcentral5×2.96%
webinar5×2.96%
campaign3×1.78%
sellers3×1.78%
sms3×1.78%
automatically2×1.18%
data2×1.18%
disposition2×1.18%
integration2×1.18%
management2×1.18%
marketers2×1.18%

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs RingEX by RingCentral

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

RingEX by RingCentral

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

RingEX by RingCentral · 5 changes

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice · 0 changes

7. App details

Frequently asked

Is RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice cheaper?

Which has better reviews, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Should I choose RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Which is faster to set up, RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between RingEX by RingCentral: Business Phone | Webinar | SMS | Click-to-call and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?