Messaging Studio by 1440 | Add BYOC Channels Instagram, TikTok, and RCS
Messaging Studio by 1440 extends Salesforce Digital Engagement with BYOC messaging for Instagram, TikTok, Google RCS, Viber, X (Twitter), and KakaoTalk—alongside native channels like SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE, and web chat. It connects every customer message, comment, and notification directly into Salesforce Digital Engagement, giving agents a single inbox to manage all conversations across marketing, sales, and service. Powered by Einstein and Agentforce AI, Messaging Studio automatically generates replies, suggests next best actions, deflects routine questions, and routes messages intelligently using Salesforce Omni-Channel. Teams work faster and smarter, responding in real time while keeping customers engaged through ongoing, personalized conversations that drive loyalty and revenue. Every interaction is tracked in Salesforce for full visibility into performance, sales attribution, and customer satisfaction.
Top keywords
- salesforce4×3.15%
- messaging3×2.36%
- conversations2×1.57%
- customer2×1.57%
- digital2×1.57%
- digital engagement2×1.57%
- engagement2×1.57%
- messages2×1.57%
- messaging studio2×1.57%
- sales2×1.57%
- salesforce digital2×1.57%
- salesforce digital engagement2×1.57%
Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
