Side-by-side comparison · 24 data points
Media Survey Solution offers a automated and user-friendly approach for collecting and analyzing customer feedback, allowing businesses to continually enhance their customer satisfaction strategies.
| Automated CSAT Survey | FormAssembly | |
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FormAssembly is a secure data collection platform for organizations that need to manage sophisticated, mission-critical workflows that deliver information reliably into systems of record like Salesforce.
| Metric | Automated CSAT Survey | FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection |
|---|---|---|
| Rating | 4.5 ★ | ★ 4.7 ★ |
| Total reviews | 8 | ★ 424 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Listed features | ★ 8 | 4 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 16 supported |
| Listed since | Sep 2023 | Jan 2007 |
FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection edges out Automated CSAT Survey on rating (4.7★ vs 4.5★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Automated CSAT Survey offers a free tier (free) while FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the larger user base (424 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Automated CSAT Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection; mid-market and enterprise admins with specific feature requirements should evaluate both — Automated CSAT Survey's 8-review base may include the workflow context that matches your specific use case better than FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Automated CSAT Survey audit • FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection audit
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| Keyword | Automated CSAT Survey | FormAssembly |
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| survey | #3 | #37 |
| surveys | #18 | #24 |
| survey app | #16 | #49 |
| survey builder | #27 | #48 |
| feedback form | #104 | #72 |
No tracked changes.
| Signal | Automated CSAT Survey | FormAssembly |
|---|---|---|
| Average rating | 4.5 ★ (8) | 4.7 ★ (424) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
Automated CSAT Survey is the cheaper option — it offers a free plan (free). FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the higher average rating (4.7★ from 424 reviews) compared to Automated CSAT Survey (4.5★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection holds the higher average rating (4.7★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the deeper published review base (424 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Automated CSAT Survey typically suits early-stage and growth-mode teams based on its published review base (8 reviews). FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection typically suits early-stage and growth-mode teams based on its published review base (424 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Automated CSAT Survey and FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Automated CSAT Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
