Which has better reviews, Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the higher average rating (4.7★ from 699 reviews) compared to Smart Import Tool (4.5★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Smart Import Tool typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Smart Import Tool and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Smart Import Tool and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smart Import Tool" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Smart Import Tool vs Talkdesk for — Salesforce

Smart Import Tool vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Name: Smart Import Tool
Availability: OnlineOnly
Rating: 4.5 (2 reviews)

Side-by-side comparison · 24 data points

Smart Import Tool

4.5·2reviews

Import data into Salesforce from CSV, XLSX, XLS and other file formats. Review them in an online editor before the import, where you can make corrections according to the tool’s suggestions and fill in lookup fields. View and download your import results.

salesforcefree

Change

1. Listing metadata

Field-level data

	Smart Import Tool	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Import data into Salesforce from CSV, XLSX, XLS and other file formats. Review them in an online editor before the import, where you can make corrections according to the tool’s suggestions and fill in lookup fields. View and download your import results.”255 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	765 / 2000 chars38% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	DataArt	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Smart Import Tool and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Smart Import Tool	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	4.5 ★	★ 4.7 ★
Total reviews	2	★ 699
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	3	3
Languages	1 supported	5 supported
Listed since	Aug 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics edges out Smart Import Tool on rating (4.7★ vs 4.5★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

On pricing, Smart Import Tool offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Smart Import Tool's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Smart Import Tool's 2-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Smart Import Tool audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	August 19, 2024	April 14, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Smart Import Tool	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
import	#3	Not ranked
sign and fill	#54	Not ranked

6. App details

Long-form description · keyword frequency

Smart Import Tool

The Smart Import Tool is designed to simplify and streamline the process of importing dirty data from a variety file formats that may contain typos, extra spaces, and names of related records instead of their ID. Unlike other import tools that work in the background and require you to prepare a carefully verified CSV file, the Smart Import Tool lets you see and fix the errors in your data before importing it. And the best part is, the import results appear on the same screen, so you can make corrections and try again without interruption. Forget about having to download CSVs with import errors, correct them in a spreadsheet editor, and start the import process all over again. With the Smart Import Tool, you can get the results faster and with less hassle.

Top keywords

import7×5.26%
smart3×2.26%
smart import3×2.26%
again2×1.50%
data2×1.50%
errors2×1.50%
file2×1.50%
importing2×1.50%
process2×1.50%
results2×1.50%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Smart Import Tool vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Smart Import Tool

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Smart Import Tool or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange admins?

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