Is LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Both LeadSence AI-Powered Intelligence for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics offer paid plans only. LeadSence AI-Powered Intelligence for Salesforce starts at paid; Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

LeadSence AI-Powered Intelligence for Salesforce holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

LeadSence AI-Powered Intelligence for Salesforce typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between LeadSence AI-Powered Intelligence for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. LeadSence AI-Powered Intelligence for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from LeadSence AI-Powered Intelligence for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

LeadSence AI-Powered vs Talkdesk for — Salesforce

LeadSence AI-Powered Intelligence for Salesforce vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

LeadSence AI-Powered Intelligence for Salesforce

5.0·3reviews

LeadSence is an AI assistant for Salesforce that provides sentiment analysis, summaries, topic extraction, smart replies, file insights, account analytics, batch processing, a Natural Language Query AI Agent and AI-powered Next Best Action recommendation

salesforcepaid

Change

1. Listing metadata

Field-level data

	LeadSence AI-Powered Intelligence for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“LeadSence is an AI assistant for Salesforce that provides sentiment analysis, summaries, topic extraction, smart replies, file insights, account analytics, batch processing, a Natural Language Query AI Agent and AI-powered Next Best Action recommendation”254 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	917 / 2000 chars46% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	LeadSence	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between LeadSence AI-Powered Intelligence for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	LeadSence AI-Powered Intelligence for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	3	★ 699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	Jan 2026	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, LeadSence AI-Powered Intelligence for Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: LeadSence AI-Powered Intelligence for Salesforce at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. LeadSence AI-Powered Intelligence for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to LeadSence AI-Powered Intelligence for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than LeadSence AI-Powered Intelligence for Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: LeadSence AI-Powered Intelligence for Salesforce audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	January 8, 2026	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

LeadSence AI-Powered Intelligence for Salesforce

Query Salesforce data without keeping track of complex field API names or tricky filters / conditions. Enter your Query in plain English Sentence and Let LeadSence handle the rest and return instant Results
Instantly enrich Email-to-Case with AI-generated sentiment, intent, and attached file summaries—before agents even open the case. AI Powered summaries, sentiments, and topic-based insights for every email, case, lead or any Custom/Standard Object.
Track customer tone and Account health with AI-powered scoring. Account Engagement Advisor provides a unified view of customer engagement by identifying key trends across all Activities. Generate a quick account summary with actionable AI insights.
AI Powered Next Best Action recommendations that analyze customer interactions, sentiment, and CRM data to suggest the most effective follow-up actions.
AI-Powered file processing (PDF, PNG, JPG, JPEG, WEBP, TXT) to extract text, summarize content, and generate actionable insights and Native Salesforce dashboards for trends, topics, sentiment analytics, and performance monitoring.
Batch processing to automatically analyze historical Cases, Emails, Tasks, and Leads at scale.
Lightning-fast processing using OpenAI (GPT-4o, GPT-4o-mini, GPT-3.5-Turbo) or Ollama (Llama 3, Gemma 2B, Mistral).
Advanced Text Analyzer to instantly understand long messages, extract key points, and highlight critical action items.
Flexible admin controls to switch between OpenAI, private Ollama servers, or preferred model configurations with a single setting.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	LeadSence AI-Powered Intelligence for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
powered	#2	Not ranked
processing	#9	Not ranked

7. App details

Long-form description · keyword frequency

LeadSence AI-Powered Intelligence for Salesforce

LeadSence embeds AI intelligence into Salesforce to help Sales, Service, and Support teams turn unstructured communications and data into actionable tasks. It analyzes emails, cases, notes, files, or any other Salesforce custom or standard object records to detect sentiment, extract topics, create concise summaries, and surface answers via a Natural Language Query AI Agent. LeadSence also recommends AI-powered Next Best Actions from customer interactions. It operates in real time or via batch processing across EmailMessage, Case, Lead, Account, Opportunity, or any standard or custom object, enabling teams to prioritize leads, monitor account health, handle escalations, and make faster data-driven decisions. With support for OpenAI and Ollama models, native LWCs with FLS/CRUD enforcement, dashboards, and file summarization, LeadSence boosts productivity while preserving enterprise security and governance.

Top keywords

leadsence3×2.38%
account2×1.59%
ai2×1.59%
custom2×1.59%
object2×1.59%
salesforce2×1.59%
standard2×1.59%
support2×1.59%
teams2×1.59%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

LeadSence AI-Powered Intelligence for Salesforce vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

LeadSence AI-Powered Intelligence for Salesforce

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

LeadSence AI-Powered Intelligence for Salesforce · 7 changes

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

7. App details

Frequently asked

Is LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, LeadSence AI-Powered Intelligence for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between LeadSence AI-Powered Intelligence for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?