Which has better reviews, Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control has the higher average rating (5.0★ from 2 reviews) compared to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Smarter Files vs Talkdesk for — Salesforce

Smarter Files vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Smarter Files

5.0·2reviews

The standard Files related list can't mass download, can't restrict uploads, and can't hide a file from the wrong person. Smarter Files replaces it: bulk ZIP download of all files and attachments, upload rules, public links, role-based visibility. Free.

salesforcefree

Change

1. Listing metadata

Field-level data

	Smarter Files	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“The standard Files related list can't mass download, can't restrict uploads, and can't hide a file from the wrong person. Smarter Files replaces it: bulk ZIP download of all files and attachments, upload rules, public links, role-based visibility. Free.”253 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1196 / 2000 chars60% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Tucario	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	2	★ 699
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	May 2026	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	May 7, 2026	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Smarter Files

MASS DOWNLOAD TO ZIP Download every file and attachment on a record as one archive, in one click. The standard Files related list makes users save each document individually — which is why nobody does it, and why files end up emailed around.
ROLE-BASED VISIBILITY CONTROLS Define document categories and assign roles to them. Only permitted roles see files in a category, and the filtering happens server-side — not hidden in the UI while the record stays readable through the API.
PRIVATE DOCUMENTS Mark any file as private so it stays visible only to its owner and explicitly authorized users. For the contract, the HR letter or the internal note that happens to live on a record everybody else can open.
UPLOAD RESTRICTIONS Control which file types are allowed or blocked and set a maximum size — per Lightning page, not globally. Stop the 400 MB video and the executable before they reach your storage limit, not after.
ISOLATED STORAGE MODE Hide managed files from the standard Files related list entirely, so there is one way in and one way out. Access control that a user cannot walk around by scrolling to the next related list.
REPLACES THE STANDARD COMPONENT A native Lightning Web Component you drop onto any standard or custom object in Lightning App Builder — Opportunity, Case, Account or your own. List and tile views, sorting, native preview, public links.
CONFIGURATION WIZARD AND MIGRATION Manage categories, role assignments and permission sets from a built-in admin UI. A migration tool brings files already sitting on your records under management, so you are not starting from an empty state.
PLATFORM LICENSE IS ENOUGH Runs on Platform Starter and Platform Plus — no Sales Cloud or Service Cloud required. Fully translatable through Custom Labels, so the UI matches every language your org already runs in.
100% NATIVE AND OPEN SOURCE Apex and LWC only: no external services, no callouts, no data leaving your org. The core component is MIT-licensed on GitHub, and the AppExchange edition passed the Salesforce security review. Free, with no seat count.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Smarter Files	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
download files	#6	Not ranked
bulk download files	#6	Not ranked

7. App details

Long-form description · keyword frequency

Smarter Files

The standard Files related list wasn't built for real work. It can't mass download, it can't stop the wrong file type, and it can't keep a document away from the wrong person. Smarter Files replaces it with a native Lightning Web Component for any standard or custom object — Opportunity, Case, Account or your own. • Mass Download to ZIP — every file and attachment on the record as one archive • Upload Restrictions — allowed and excluded file types, maximum size, per page • Visibility Controls — document categories with roles, filtered server-side • Private Documents — visible only to the owner and authorized users • Isolated Storage Mode — hide managed files from the standard Files related list • Public links, native preview, list and tile views, sorting • Configuration Wizard and Migration Tool — categories, roles, permission sets • Custom Labels — fully translatable UI Runs on Platform Starter and Platform Plus — no Sales or Service Cloud required. 100% native: Apex and LWC only, no callouts, no data leaving your org. The core component is open source under the MIT license on GitHub. The AppExchange edition adds visibility controls, private documents and isolated storage.

Top keywords

files4×2.21%
can't3×1.66%
file3×1.66%
list3×1.66%
native3×1.66%
standard3×1.66%
categories2×1.10%
component2×1.10%
controls2×1.10%
custom2×1.10%
document2×1.10%
documents2×1.10%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Smarter Files vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Smarter Files

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Smarter Files · 5 changes

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

7. App details

Frequently asked

Is Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Smarter Files — Salesforce File Manager: Mass ZIP Download & Access Control and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?