Is Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Both Product Discovery for Salesforce Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics offer paid plans only. Product Discovery for Salesforce Commerce starts at paid; Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Product Discovery for Salesforce Commerce holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Product Discovery for Salesforce Commerce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Product Discovery for Salesforce Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Product Discovery for Salesforce Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Product Discovery for Salesforce Commerce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Product Discovery vs Talkdesk for — Salesforce

Product Discovery for Salesforce Commerce vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Product Discovery for Salesforce Commerce

5.0·1reviews

A suite of AI-powered capabilities for Product Discovery. Engineered to create seamless, intuitive, and relevant shopping experiences that convert into sales, leveraging advanced search, merchandising, and recommendations.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Product Discovery for Salesforce Commerce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“A suite of AI-powered capabilities for Product Discovery. Engineered to create seamless, intuitive, and relevant shopping experiences that convert into sales, leveraging advanced search, merchandising, and recommendations.”222 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	818 / 2000 chars41% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	arnlenfifr+9 more	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Crownpeak

At a glance

8 metrics · auto-computed

Feature comparison between Product Discovery for Salesforce Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Product Discovery for Salesforce Commerce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	1	★ 699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 6	3
Languages	14 supported	5 supported
Listed since	Jun 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Product Discovery for Salesforce Commerce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Product Discovery for Salesforce Commerce at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Product Discovery for Salesforce Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Product Discovery for Salesforce Commerce; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Product Discovery for Salesforce Commerce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Product Discovery for Salesforce Commerce audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	June 7, 2024	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Product Discovery for Salesforce Commerce

Think Global. Act Local. Remove the complexity of search and merchandising across different regions, requiring different rules, product assortment, local preferences, and promotions from one single instance.
Algorithms that ‘Get’ localization. Create global rules that automatically adapt to local market data to maximise your market opportunity and revenue growth.
Optimise product rankings by combining multiple algorithms and rules. Blend various ranking strategies, such as relevance, popularity, and margin, to create the perfect mix for your business goals.
Visual Merchandising. Replicate the best in-store merchandising experience online. Blend the science and strategy of merchandising with the art of curating engaging, enjoyable shopping experiences.
Hyper-Relevant Recommendations from day one. Achieve better business outcomes with dynamic, personalized recommendations. AI analyzes millions of purchases and content experiences to offer relevant and inspiring products.
Fuel recommendations with real-time, third-party, and customer data. Utilize pre-trained as well as your own algorithms and out of the box A/B testing for quick ROI and ongoing optimisation.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Product Discovery for Salesforce Commerce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
merchandising	#1	Not ranked
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
product discovery	#2	Not ranked

6. App details

Long-form description · keyword frequency

Product Discovery for Salesforce Commerce

Crownpeak Product Discovery is a set of AI-powered cloud products and capabilities built for eCommerce leaders. It is the growth engine to build seamless, intuitive, and relevant shopping experiences that convert into sales with search, merchandising, and recommendations. The leading platform for international retailers looking to engage local shoppers with advanced merchandising capabilities that boost conversion and deliver captivating visual merchandising experiences for the shopper. By harnessing AI technology and advanced algorithms, Crownpeak enables personalized shopping experiences at scale, driving growth and improving online revenue. The solution is composable, API-first, headless and easy to integrate with existing systems and applications, reducing siloed data, and improving collaboration.

Top keywords

experiences3×2.83%
merchandising3×2.83%
advanced2×1.89%
capabilities2×1.89%
crownpeak2×1.89%
growth2×1.89%
improving2×1.89%
shopping2×1.89%
shopping experiences2×1.89%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Product Discovery for Salesforce Commerce vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Product Discovery for Salesforce Commerce

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Product Discovery for Salesforce Commerce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Product Discovery for Salesforce Commerce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?