Should I choose Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Conga Composer | Document generation and reporting for Salesforce made easy?

AppRanks cannot separate these two on rating, because neither publishes one. Conga Composer | Document generation and reporting for Salesforce made easy does carry the larger published review base (950 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Conga Composer | Document generation and reporting for Salesforce made easy?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Conga Composer | Document generation and reporting for Salesforce made easy?

Migration support varies by app and category. Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Conga Composer | Document generation and reporting for Salesforce made easy both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Diabolocom | Service vs Conga Composer | — Salesforce

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution vs Conga Composer | Document generation and reporting for Salesforce made easy

Side-by-side comparison · 24 data points

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

No rating yet

Elevate customer satisfaction and simplify agents' tasks with a unified CRM and cloud contact center solution. Gain insights from your omnichannel interactions through Diabolocom's AI-powered features integrated with CRM data.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Conga Composer \| Document generation and reporting for Salesforce made easy
Tagline	“Elevate customer satisfaction and simplify agents' tasks with a unified CRM and cloud contact center solution. Gain insights from your omnichannel interactions through Diabolocom's AI-powered features integrated with CRM data.”226 chars	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars
Description	1194 / 2000 chars60% used	961 / 2000 chars48% used
Screenshots	—	—
Languages	nlenfrdeit+3 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Diabolocom

At a glance

8 metrics · auto-computed

Feature comparison between Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Conga Composer | Document generation and reporting for Salesforce made easy
Metric	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Conga Composer \| Document generation and reporting for Salesforce made easy
Rating	—	4.7 ★
Total reviews	0	950
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	6	★ 9
Languages	8 supported	16 supported
Listed since	Aug 2024	Nov 2009

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution at paid, Conga Composer | Document generation and reporting for Salesforce made easy at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution's 0-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution audit • Conga Composer | Document generation and reporting for Salesforce made easy audit

Listed	August 1, 2024	November 10, 2009

Last updated	—	—

3. Features

As listed by each developer

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

Streamline your communication channels for seamless omnichannel management of prospects and customer relationships by integrating Diabolocom into the Salesforce Service Cloud omnichannel widget.
Leverage your CRM data during interaction thanks to our cloud solution for contact centers. Agents seamlessly operate within the Salesforce Service Cloud interface to handle all inbound and outbound interactions.
Significantly simplify agents' tasks with Diabolocom's powerful features, such as IVR, skill-based routing, automatic Answering Machine Detection.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Connect your Salesforce CRM with our interaction management software powered by AI to streamline your agents' work, personalize every communication, and enhance customer satisfaction.
Take advantage of Diabolocom BYOT with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your customer experience strategy on the unified data from Salesforce and Diabolocom.

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Conga Composer \| Document generation and reporting for Salesforce made easy
your business	Not ranked	#1
documents such	Not ranked	#1
salesforce cloud	Not ranked	#1

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Conga Composer \| Document generation and reporting for Salesforce made easy
Average rating	—	4.7 ★ (950)
Rating distribution	5— 4— 3— 2— 1—	573% 418% 30% 20% 19%

5 latest reviews · each app

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

No reviews yet.

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

7. App details

Long-form description · keyword frequency

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

Enhance agent efficiency and customer satisfaction with Diabolocom's features directly integrated into the Service Cloud Voice omnichannel widget. Thanks to our innovative cloud-based solution, we enable organizations worldwide to build brand loyalty and drive sales growth. We leverage our proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. Integrate AI-collected data directly into your CRM to analyze and enhance your customer relationship management with transcription, summarization, categorization, sentiment analysis, agent assist, quality monitoring, and more. Offer your Customer Service and Sales teams an efficient solution to handle all inbound and outbound interactions with our state-of-the-art dialer. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Access all your telephony within the Service Cloud Voice widget for easier agent workflow.

Top keywords

customer5×3.13%
agent3×1.88%
efficient3×1.88%
quality3×1.88%
service3×1.88%
voice3×1.88%
ai2×1.25%
cloud2×1.25%
cloud voice2×1.25%
data2×1.25%
directly2×1.25%
enhance2×1.25%

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution vs Conga Composer | Document generation and reporting for Salesforce made easy

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Conga Composer | Document generation and reporting for Salesforce made easy cheaper?

Should I choose Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Conga Composer | Document generation and reporting for Salesforce made easy?

Which is faster to set up, Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Conga Composer | Document generation and reporting for Salesforce made easy?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Conga Composer | Document generation and reporting for Salesforce made easy?