GetFeedback vs Simple Survey Agent Extension for Chat

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

Shopifypaid

1. Listing metadata

Field-level data

	Simple Survey Agent Extension for Chat	GetFeedback
Tagline	“This 100% native Agentforce extension works in the Salesforce Messaging for In-App and Web (MIAW) channel, enabling your Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.”232 chars	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars
Description	412 / 2000 chars21% used	1123 / 2000 chars56% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Vicasso	SurveyMonkey

At a glance

9 metrics · auto-computed

Feature comparison between Simple Survey Agent Extension for Chat and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Metric	Simple Survey Agent Extension for Chat	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Rating	—	4.9 ★
Total reviews	0	325
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Listed features	3	3
Review velocity (30d)	—	0 new
Languages	1 supported	16 supported
Listed since	Nov 2025	Feb 2014

AppRanks verdict

Generated from live data on this page

Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Simple Survey Agent Extension for Chat's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Simple Survey Agent Extension for Chat at paid, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Simple Survey Agent Extension for Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise merchants with specific feature requirements should evaluate both — Simple Survey Agent Extension for Chat's 0-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Simple Survey Agent Extension for Chat audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit

Listed	November 26, 2025	February 5, 2014

Last updated	—	—

3. Features

As listed by each developer

Simple Survey Agent Extension for Chat

Streamline feedback: Integrate feedback collection into the customer support interaction, making it easier for customers to provide feedback and for businesses to collect it.
Improve response rates: Automate the survey process and send surveys directly through chat, increasing the likelihood that customers will respond to your surveys.
Automate manual tasks: Eliminate the need for manual survey record creation, distribution, and data collection, saving time and resources for your business.

GetFeedback

✔ Easy-to-use surveys built for speed and flexibility ✔ Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
✔ Multichannel survey distribution: Web Link / Website Embed / Email / QR Code / Kiosk ✔ Collect feedback about your website and app
✔ Sync real-time response data into Salesforce ✔ Flexible Salesforce data mapping ✔ Robust analytics ✔ Brought to you by the team at SurveyMonkey

Keyword	Simple Survey Agent Extension for Chat	GetFeedback
survey app	#13	#4
survey	#35	#5
surveys	#54	#6
survey builder	#52	#20
feedback	#84	#3

7. Activity in the last 90 days

Tracked changes · pricing, features, copy, screenshots

Simple Survey Agent Extension for Chat · 1 changes

Apr 13descriptionListing copy updated

GetFeedback · 8 changes

Apr 13descriptionListing copy updated
Apr 13descriptionListing copy updated
Apr 13descriptionListing copy updated
Apr 12descriptionListing copy updated
Apr 12pricingPricing updated
Apr 8descriptionListing copy updated
Apr 7descriptionListing copy updated
Apr 7descriptionListing copy updated

Signal	Simple Survey Agent Extension for Chat	GetFeedback
Average rating	0.0 ★ (0)	4.9 ★ (325)
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

9. App details

Long-form description · keyword frequency

Simple Survey Agent Extension for Chat

Gather more valuable customer feedback by extending Simple Survey to website chat. Our 100% native Agentforce Agent extension works in the Salesforce Messaging for In-App and Web (MIAW) chat channel, allowing your AI agent to identify the correct existing survey program, pre-create survey records, send a survey link after case closure, and update appropriate customer survey records without human intervention.

Top keywords

survey5×8.33%
agent2×3.33%
chat2×3.33%
customer2×3.33%
records2×3.33%
survey records2×3.33%

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

Frequently asked

Common questions about this comparison

Is Simple Survey Agent Extension for Chat or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> cheaper?

Both Simple Survey Agent Extension for Chat and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> offer paid plans only. Simple Survey Agent Extension for Chat starts at paid; GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Simple Survey Agent Extension for Chat or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

It depends on what you're optimizing for. Simple Survey Agent Extension for Chat fits better if you prioritize broader integrations; GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Simple Survey Agent Extension for Chat or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Both apps are one-click installs from the Salesforce AppExchange marketplace. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has more onboarding documentation maturity (325 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Simple Survey Agent Extension for Chat typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> aligns more with early-stage and growth-mode stores (325 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Simple Survey Agent Extension for Chat and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Migration support varies by app and category. Simple Survey Agent Extension for Chat and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simple Survey Agent Extension for Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

GetFeedback vs Simple Survey Agent Extension for Chat

GetFeedback

1. Listing metadata

Simple Survey Agent Extension for Chat

At a glance

AppRanks verdict

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Simple Survey Agent Extension for Chat · 1 changes

GetFeedback · 8 changes

8. Quality signals

9. App details

Frequently asked

Is Simple Survey Agent Extension for Chat or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> cheaper?

Should I choose Simple Survey Agent Extension for Chat or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Which is faster to set up, Simple Survey Agent Extension for Chat or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Simple Survey Agent Extension for Chat and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?